Team Manager, Medical Day Care Services

This is a full-time teleworking position with the expectation that you will be visiting clients in the community in Maryland.

Who We Are

The Coordinating Center (The Center) has over 40 years of experience supporting children, youth, adults and seniors with complex medical needs and disabilities statewide. Deeply committed to a person-centered approach and philosophy, The Coordinating Center helps individuals of all ages and abilities achieve optimal quality health, affordable healthcare and meaningful community life. Over the past four decades, we have become an industry expert in the delivery of person-centered, community-based care coordination services and population health.

Who You Are:

We look for candidates who align with our mission, vision, and values as a human services nonprofit organization. We look for collaborative and creative minds, self-managing organizational skills, and the desire to challenge and grow professionally. Specific qualifications are:

• Minimum of two (2) years experience directly supervising Supports Planners and/or Coordinators of Community Services (CCS).

• BA or BS from four-year college or university in Psychology, Social Work, Nursing, Counseling, Human Services, preferred or a related field with work pertaining to adults with chronic conditions and disabilities.?(Candidates with extensive case management and supervision experience without a degree may be considered if currently enrolled in a Bachelor’s program.)

• Minimum three years of case management experience, preferably working with people with complex medical and/or behavioral health needs, older adults and/or adults, children, and youth with disabilities.

• Experience with coordination with other organizations and programs that serve individuals with complex medical and/or behavioral health needs, older adults, and individuals 16 years and older with disabilities in community-based settings preferred.

• Excellent communication skills-writing and speaking.?

• Computer skills including Word, Excel, and PowerPoint.?

• Creative problem solving and flexibility.?

• Training and mentoring experience.?

• Ability to manage complicated work processes and multi-task.?

What You Will Do:The Tea

m Manager, Medical Day supervises a team of Case Managers providing services to applicants/participants (clients) in the Medical Day Care Services Waiver (MDCSW) Program. The Team Manager may carry a caseload and supports the mission of The Coordinating Center by providing person-centered service coordination within the parameters of the MDCSW contract. Team Managers are responsible for monitoring compliance with specific contract requirements, maintaining data and providing technical and analytical support in contract planning, data extraction, report writing and maintenance of all documentation. This position reports to the Program Director, Medical Day and works interdependently with The Center’s MDCSW team to maximize quality outcomes for individuals receiving MDCSW services.

As the Team Manager you will:

• Assume day-to-day coordination of the MDCSW Program functions and provides direct supervision to team members.??

• Serves as a resource to staff for problem solving regarding client issues, contract requirements, policies, and procedures, eligibility; advises, supports, and takes appropriate action.?

• Coordinate and manage external and internal communications and resources to maintain quality service delivery.?

• Facilitate effective teamwork and maintains an efficient and respectful work environment.?Conducts regularly scheduled team meetings.?

• Act as first point of contact with Case Managers and the Maryland Department of Health (MDH) regarding problems concerning care management issues, contract requirements, policies and procedures and other issues.?Fields questions to Program Director as appropriate.?

• Monitor Case Managers work and documentation to ensure that clients are receiving quality care management.?

• Assist the Director with the development of policies, procedures, processes, and day-to-day operations as appropriate.?

• Facilitate change management through communication and assisting the Director with ensuring the policies, procedures and processes are up to date and accurate.?

• Ensure timely completion of all performance evaluations and coaching and counseling sessions.?Troubleshoots staffing issues with the Director and takes appropriate action.?

• Assure that clients assigned to team have an assigned Case Managers and/or have a point of contact when the Case Manager is not available, ensuring the team is appropriately covered.?

• Maintain a client load and delivers case management services per The Center’s protocols adhering to the contract requirements.?

• Attend meetings, as appropriate, in Director’s absence.?

• Communicate with other Team Managers to provide consistency across teams and programs.?

• Interview, orients, trains, and mentors newly hired staff on MDCSW concepts, service delivery and contract specific processes, tools, and procedures.?

• Perform daily review of staff work to ensure billing compliance, provide feedback regarding the completeness, timeliness, and quality of documentation.?

• Continually assesses the resources, learning opportunities, and training needed by staff.? Communicates those needs to the Director for discussion and implementation of the course of action.?

• Manage multiple priorities and tasks with flexibility to enhance service coordination.?

• Maintain reports as contracts require ensuring accuracy and following up with Case Managers as needed. Assist with periodic contract audits.?

• Collaborate with Human Resources (HR) and Director to promote compliance with HR policies.?

• Lead by example and implements The Center’s mission/values within the department.

Why Join Us

The salary for this position is $68,000 with the opportunity for quarterly success payments and mileage reimbursement.

We are proud to offer a comprehensive and award-winning benefits package including medical plans, FSA/HSA plans, dental, vision, matching 403b, and short term/long term disability options. We offer 11 paid holidays, a winter break, and generous PTO accrual.

We facilitate ongoing conversations about professional development opportunities and invest in our coworkers by providing funds to use for professional development, and funds for furthering education. We also encourage collaboration within our different councils and committees to get involved with other coworkers across the organization.

The Coordinating Center is committed to creating workforce where all individuals are treated with respect and dignity. We believe that is essential to the success of our organization and is reflected in our commitment to fair and equal employment opportunities for all. The Center is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, gender identity, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, coworker activities and general treatment during employment. We believe we are stronger together. It’s what makes us exceptional in achieving our mission and drives us to deliver culturally competent and effective care coordination services.

To request a reasonable accommodation for the job application or interview process, please contact our HR team at hr@coordinatingcenter.org or 410-987-1048.