Mobile Bilingual (Spanish) Navigator

Description

Mobile Bilingual (Spanish) Navigator
Navigator
Rochester, NY
Full Time Nonexempt: 40 hours

Put the CARE in your CAREER! 

At CCSI, our mission is to activate possibilities for our customers and employees through collaboration, compassion, equity, and imagination. For more than 30 years, CCSI has been a leading non-profit partner to local governments, schools, and community-based organizations, helping them improve their business processes so they can focus on their missions. If you’re looking for a career with purpose that creates lasting change in the community, we encourage you to apply.

We are seeking a talented Mobile Bilingual (Spanish) Navigator to join our team of nearly 500 employees. CCSI is contracted by the NYS Department of Health, to provide application assistance to individuals, families, and small business, in obtaining health insurance through the New York State of Health. This position requires meeting individuals and families at various sites in Monroe County and occasionally in Livingston County. Work hours may include: weekends for various health fairs, early evening hours, allowing enrollment for individuals needing appointments after 5pm. 

CCSI is partnering with NYS Department of Health to hire a Mobile Bilingual (Spanish) Navigator. This position is employed by CCSI and working on behalf of NYS Department of Health.

In this role, you will

• Provides in person assistance to families, individuals and small businesses seeking health insurance through the NY State of Health Marketplace.
• Educates the enrollee about the Affordable Care Act, Medicaid, Child Health Plus, The Essential Plan and Qualified Health Plans offered through the NY State of Health Marketplace.
• Assists enrollee with health insurance enrollment. 
• Assists small businesses with enrollment in the SHOP Exchange
• Advocates on behalf of enrollees to ensure health insurance coverage
• Attends local community events to provide education and awareness about the NY State of Health Marketplace and the Affordable Care Act. 
• Agrees to operate as a neutral party in the health plan selection.
• Distributes NY State of Health insurance materials in English and other appropriate languages.
• Attends Navigator State Training to be trained and certified.
• Attends monthly Navigator meetings.

Requirements

What You Bring 

• Graduation from a regionally accredited or New York State registered college with Associates Degree in Human Services field, or related field preferred and (1) year of paid full-time or its part-time equivalent experience in a professional interviewing capacity in various commercial, insurance, or government business settings to include interviewing experience involving personal, claims, unemployment, customer service in responsible public contact work such as social welfare-oriented experience in such field as claims evaluation, insurance, unemployment, disability, etc., and similar health and human relations areas; or equivalent education and work experience (see CCSI's equivalency chart). 
• Customer Service experience required.
• Experience in Human Services desirable.

To be successful in this position, you will need to be competent in:

• Strong communication, organization, and analytical skills.
• Strong telephone skills including clarity and engagement.  
• Ability to work independently and effectively with others; community based In-Person Assistors, and consumers. 
• Ability to handle multiple priorities.  

Required for this position are:

• Must speak fluent Spanish.
• Satisfactory completion of all required background screenings.
• Must possess a valid class D NYS Driver’s License and must have access to a motor vehicle to meet the transportation requirements of this position. 
• Respect the confidential nature of all CCSI and CCSI customer information you are exposed to in the course of your work performance. Staff working directly with protected health information /electronically stored protected health information, personally identifiable information, and other patient/consumer/customer data, will abide by the specific procedures and policies outlined by CCSI’s Code of Conduct and CCSI’s Privacy and Security Policies, New York State regulations and Federal regulations.

At CCSI, you’ll enjoy

• Market-competitive compensation
• An award-winning Wellness@Work and employee benefits program. 
• An organization that is committed to racial equity and anti-racist practices. 
• Continuous professional development opportunities.
• A voice in shaping CCSI’s ever-evolving diverse company culture. 

We Are CCSI!

For more than 30 years, CCSI has been a leading non-profit partner to government agencies, schools, and community-based organizations in the mental and behavioral health space. We aim to maximize these organizations’ potential to serve their communities by supporting their business operations and staffing needs. We dream of communities where everyone flourishes, and we are proud to help our customers move towards that goal.
 

At CCSI, you are not just part of a team, you are part of a community. You do not just fit in, you belong. We are proud of our steadfast commitment to equity, working diligently to remedy the impact of systems of racism and other forms of oppression to ensure that everyone in our employee community can flourish. We encourage applicants from diverse backgrounds to consider joining us.

CCSI does not accept inquiries from third-party recruiters or search agencies.

Coordinated Care Services, Inc (CCSI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Salary : $19