What are the responsibilities and job description for the Senior Network Engineer - MSP position at Coordinated Business Systems?
Senior Network Engineer
Ready to take your technical expertise to the next level without burning out in the process? At Coordinated Business Systems, we believe great engineers do their best work when they’re supported, challenged, and trusted, not treated like a ticket-closing machine.
We’re a privately owned, established company focused on long-term growth, strong client relationships, and building a team people actually want to stay with. That means meaningful work, realistic expectations, and enough technical variety to keep you challenged without constant chaos and burnout.
We’re looking for a Senior Network Engineer to play a key role within our Managed Services team, serving as a technical expert while helping design, stabilize, and support complex client environments. You’ll work alongside experienced professionals, contribute to high-level IT initiatives, and help deliver the kind of service that keeps clients with us long term.
This is a full-time role responsible for the analysis, monitoring, management, and implementation of a wide range of networking and IT initiatives.
Position Summary
- Serve as a technical escalation point and support the engineering team in resolving complex networking issues
- Provide onsite and remote support to clients across highly diverse environments
- Monitor, manage, and maintain client systems using RMM tools
- Install, configure, troubleshoot and resolve network, server, and end-user issues
- Communicate project updates and issue status to clients and internal teams via PSA tools, documentation, and email/phone
- Collaborate with third-party vendors to expedite issue resolution
- Manage and document service tickets with accurate time entry
- Participate in an after-hours on-call rotation (approx. 1 week every 5–6 weeks)
- Ensure adherence to company policies, procedures, and security best practices
Skills & Requirements
- 5-10 years of technical experience
- Previous experience with a Managed Service Provider (MSP) environment is highly preferred
- Expertise in setup, maintaining, and troubleshooting networking (firewalls, switches, network protocols, VPN) with virtualization experience as a plus.
- Strong expertise in Microsoft Active Directory &/or Azure administration
- Experience with backup & disaster recovery monitoring
- Experience supporting Microsoft Server 2016-2022 environments
- Excellent troubleshooting, organizational, and communication skills
- Knowledge and understanding of how to effectively handle cybersecurity incidents
- Communicate project updates and issue status to clients and internal teams via PSA tools, documentation, and email/phone
- Manage and document service tickets with accurate time entry
- Support clients with our Remote Monitoring and Management solution
- Valid driver’s license with reliable transportation and clean driving record
About Coordinated Business Systems
For over 40 years, Coordinated Business Systems has empowered companies across Minnesota and Western Wisconsin with cutting-edge business solutions. We specialize in Managed Print Services (MPS), Managed Network Services (IT/MSP), Voice/UCaaS, Document Management, and office technology. Our commitment to innovation and customer success fuels our continued growth.
We’re proud to be locally owned and operated, with a strong belief in work-life balance, employee development, and doing the right thing—every time.
Coordinated Business Systems Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Pay: Up to $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $110,000