Systems Core and Operations Specialist, MassMutual Federal Credit Union, Springfield, MA

MassMutual Federal Credit Union (MMFCU) is seeking a Core and Systems Operations Specialist and will be a valued member of a supportive, diverse, and skilled team. You will be responsible for supporting the credit union’s internal technology needs, focusing on core banking systems, credit union-specific applications, and coordination with our managed service provider (MSP). This role is ideal for a tech-savvy individual eager to grow in a financial services environment, with a strong interest in learning credit union operations and technology.

Responsibilities

• Report directly to the Operations Manager and assist in overseeing day-to-day operations, including account management, transaction processing, and member inquiries.
• Assist with daily operations, troubleshooting, and user support for the credit union’s core banking system
• Provide basic support and maintenance for credit union-specific applications (e.g., lending platforms, digital banking tools, document imaging systems).
• Act as a liaison between internal staff and the MSP to ensure timely resolution of IT issues and service requests.
• Respond to help desk tickets related to software, hardware, and peripheral devices; escalate issues to MSP when necessary.
• Monitor system performance and uptime for critical applications; report anomalies to appropriate teams.
• Maintain accurate records of IT procedures, system configurations, and support tickets.
• Support cybersecurity initiatives by ensuring compliance with IT policies and assisting with user training.
• Participate in IT-related projects, including system upgrades, new technology rollouts, and vendor evaluations.
• Performs responsibilities in accordance with all Credit Union standards, policies and procedures.
• Assists in the purchasing, inventorying and tracking of IT inventory.
• Be fully committed to the organization’s values of practicing positivity, being proactive & progressive, cultivating collaboration, growing & guiding, and being adaptable & resourceful.
  
  

Requirements/Skills Needed

• Minimum of 3 years of experience in back-office operations with Credit Union Core systems.
• Ability to identify and resolve computer system malfunctions and operations problems.
• Strong understanding of credit union regulations, compliance requirements, and risk management principles.
• Ability to communicate technical information to nontechnical personnel.
  
  

How to Apply

Follow the link to MassMutual and apply through the website via the link. https://careers.massmutual.com/job/springfield/systems-core-and-operational-specialist-mmfcu/724/94507757920