Member Service Officer , American Spirit Credit Union, Middletown, Dover, & Newark, DE

American Spirit Credit Union, a $72 million financial institution has an excellent opportunity available for a Full-time Member Service Officer at our Newark, Middletown and Dover locations! This position provides an ultimate level of service to the members, clients, and employees of American Spirit Credit Union. 

Responsibilities

• Thorough knowledge of all credit union's products and services
• Open new accounts, certificates of deposit, MM, IRA's Club accounts, S/D, complete necessary paperwork for ACH and payroll deductions, obtain notary, input loan applications, and cross sell products and services to meet the financial needs of members.
• Ability to analyze and identify members’ questions/problems and offer/cross-sell a product or service that would meet the members’ financial needs.
• Process loan applications, input data, review loan policies, and options with member, prepare supporting loan documentation, submit to a loan officer for approval or denial, prepare loan documents for signatures and disbursement insuring accuracy and completeness of loan, and process denials as necessary.
• Perform routine audits and assist in the preparation of month-end reporting.
• Perform routine member transactions, phone and mail transactions. Teller/Cash handling and Sales experience preferred.
• Must be proactive in your self-development by completing daily 2 – 3, Cardone University trainings and be prepared to discuss and role play.
• Crosstrain in performing routine transactions on accounts, including but not limited to cash handling, check 21, shared branching, etc. via branch and research member inquiries including follow-up to ensure member satisfaction.
• Process request for changes and maintenance to accounts, check orders, and Debit Card applications.
• Must be cross trained on teller transactions in order to assist Teller Line as needed.
  
  

Qualifications

Requirements/Skills Needed

• Professional, well-developed interpersonal skills essential for serving members and projecting a positive image as a representative of the Credit Union.
• At least one year of experience in a lending department or branch office of a credit union or financial institution.
• Knowledge of member interviewing skills and a good strong understanding of sales and service.
• Excellent communication skills
• Provide leadership and assistance to Branch personnel
• Must obtain notary
• Must be willing to attend community and Workplace Partner events.
• Must be willing to accept temporary or permanent reassignments and/or be willing to travel to other branches within the region as deemed necessary or appropriate by the employer to meet its business needs.
  
  

EDUCATION

• Requires education equivalent to a four-year high school diploma
  
  

WORK HOURS

• Full-Time position – Must be available for rotating.
• Monday - Fridays – 8:30 – 5:00 pm
• Rotating Saturdays - 9AM – Noon
  
  

How to Apply

Interested candidates should send a resume with a letter of interest via email to info@amerianspirit.org and include Resume Full Time Member Service Officer in the subject line of your email.