Model Train Associate

Description

The Guest Experience Model Train Associate operates in Alston Overlook at Atlanta Botanical Garden is responsible for maintaining the integrity of the model train garden, welcoming and directing guests throughout the garden during the Garden Lights, Holiday Nights’ exhibition. This is a temporary position that will end on 1/11/2026.

Essential Duties And Responsibilities

• Greet guests with a smile and a verbal welcome using an enthusiastic and pleasant manner
• Ensure all trains are operating properly and alerting the manager on duty of any issues
• Keep tracks clear of debris and clean tracks when needed
• Politely monitor guests to ensure the model trains and surrounding scenery are not disturbed
• Provide guests with information regarding activities conducted at the garden
• Provide guests with directions to food and merchandise venues, offices, and special events
• Communicate correct product information to guests regarding coupons, special offers, and upcoming events
• Maintain clean working environment
• Maintain a working relationship with other departments to ensure up-to-date garden knowledge
• Additional duties may be assigned. Management retains the discretion to change or add to the duties of this position at any time
  
  

Requirements

QUALIFICATIONS

• Must be at least 18 years of age or older
• Must be able to maintain a good working relationship with coworkers
• Must be able to work days, nights, weekends, and holidays
• Must be able to work independently and as part of a team
• Previous experience in hospitality or customer service industry preferred
• Previous model train experience is required
  
  

PHYSICAL

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit and stand for long periods and walk
• Must be able to reach with hands and arms; and use hands to finger, handle, and feel
• Frequently required to climb or balance and stoop, kneel, crouch, or crawl
• Frequently required to talk and hear
• Must occasionally lift and/or move carry, push, or pull at least 50lbs
• Vision requirements for this job include close vision, color vision, depth perception, ability to focus, and night vision
• Must be able to take directional cues directly or indirectly
  
  

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is exposed to outside weather conditions
• The employee is regularly exposed to wet/or humid conditions, extreme heat or extreme cold
• The noise level of the work environment is usually moderate
• The environment can be moderate to fast paced
  
  

The above job duties and responsibilities describe the general nature and level of work for employees in this position, but this is not intended as an exclusive or all-inclusive inventory of all duties required of employees in this job.

It is the policy of the Atlanta Botanical Garden to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reasonable accommodations will be made for qualified individuals with disabilities.

ABG Core Values

• Conservation: We value natural resources and ecosystems, making choices with the long-term sustainability of our planet in mind
• Excellence: We hold ourselves to high standards and expect commitment from each other to contribute to a positive image and reputation for the Garden
• Inspiration: We inspire through the creation of an environment that supports imagination and expression of beauty, providing joy, delight, and a deeper appreciation of plants for everyone
• Integrity: We demonstrate honesty, transparency, accountability, trustworthiness, and ethical behavior, exercising good judgment in our actions and communication
• Respect: We value the diversity of our coworkers, volunteers, and guests, holding each other in the highest regard