What are the responsibilities and job description for the LEAD PATIENT SERVICES REP position at Cooper University Health Care?
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey
Short Description
Lead others in providing prompt and accurate patient registrations while delivering good customer service. Must be able to multitask and work in a team environment. This individual serves as a lead and the front-line contact person for all incoming patients. The incumbent will greet, register, schedule and provide general information to patients and/or their families. Ensures that insurance information is verified, co-pays are collected, and that patient charts are prepared in advance. At all times ensures a high level of customer service by providing patient confidentiality and care in accordance with the Patient’s Bill of Rights.
Experience Required
3 years experience in a medical environment required.
IDX experience, some knowledge of medical insurances preferred.
Leadership experience preferred.
Computer literate, excellent communication and customer service skills.
Education Requirements
High School Diploma or Equivalent required.
License/Certification Requirements
All incumbents must satisfactorily complete a Cooper IDX training program to include: Registration, Scheduling, E-Commerce and FSC.