What are the responsibilities and job description for the DESKTOP SUPPORT SPECIALIST- FT position at Cooper University Health Care?
Cooper University Health Care is an integrated healthcare delivery system serving residents and visitors throughout Cape May County. The system includes Cooper University Hospital Cape Regional; three urgent care facilities; nearly 30 primary care and specialty care offices in multiple locations throughout Cape May County; The Cancer Center at Cooper University Hospital Cape Regional; the Claire C. Brodesser Surgery Center; AMI at Cooper, Miracles Fitness and numerous freestanding outpatient facilities providing wound care, lab, and physical therapy services. We have a commitment to our employees by providing competitive rates and compensation programs. Cooper offers full and part time employees a comprehensive employee benefits program, including health, dental, vision, life, disability, retirement, on-site Early Education Center (employee discount), attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.
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Experience Required
- Install and maintain computers, monitors, printers, scanners, and related hardware.
- Assist with the installation of new or upgraded hardware.
- Maintain accurate and current records on repair, installation, and removal of equipment; provide appropriate logging and tracking of hardware malfunctions. Recommend improvements to operating procedures.
- Incident Management. Logs problems and solutions. Determines when and how to escalate problems with hardware and software. As time permits, performs some analytical problem-solving and troubleshooting.
- Performs all other duties as assigned. Must be flexible to meet the needs of a 24-hour/day operation. Cooperates and collaborates with Co-workers.
Education Requirements
- High School/GED
- Associates or Bachelor's Degree or active pursuit of same in the field of Computer Science, Information Systems Management or equivalent preferred.
- Comparable experience and technical certifications will be considered in lieu of a degree.
Special Requirements
- Ability to work logically and independently in an organized fashion is required. Must be highly organized, detail-oriented, and able to meet deadlines while working on multiple assignments under time constraints.
- Ability to utilize analytical thinking skills to solve problems and to communicate clearly and effectively both orally and in writing is required.
- Interpersonal skills must be well-developed. High level of interaction with other team members and end-users is required. Requires exceptional Customer Service / Service Excellence skills.
- Must be available to work outside of normal business hours to fulfill production and project needs.
