Service Assistant

At Cooper’s Hawk, our Service Assistants are the behind-the-scenes champions who keep the dining room running smoothly and help create memorable moments for every guest. From keeping the space ready for guests to supporting the team with seamless service, you will play a key role in bringing Uncompromising Hospitality to life.
What You’ll Get
Incredible Discounts:
50% Dining and Carryout
40% Retail Wine
20% Retail and Private Events
Monthly Complimentary Wine Tasting for Two
Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
Company Matching 401(k) Retirement Savings Plan
Flexible Spending Accounts- Health and Dependent Care
Health Savings Account
Basic Life and AD&D Insurance
Voluntary Short-Term Disability
Highly Competitive Pay plus Team Member Incentives & Rewards
Pay Access before Pay Day
Flexible Schedules
Paid Time Off
Access to Team Member Relief Program
Employee Assistance Program, providing mental health, legal and financial counseling.
“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
Employee Referral Bonus Program
Wine and Culinary Education
Career Growth Flight Plan
Team Member Rewards, Tenure Recognition and Referral Bonuses
How You Will Succeed
Show Up Ready: Come Prepared, stay sharp, and start strong.
Start every shift with a positive attitude and prepare your station using company checklists
Stay stocked on tableware dishes and supplies to keep the service flowing
Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing.
Own What You See: Take Responsibility, jump in, and do what needs to be done.
Keep the dining room and work areas clean organized and guest ready
Restock and reset tables quickly so guests are welcomed without delay
Stay in Sync: Communicate often, move with your team, and keep service flowing.
Communicate with servers, food runners and managers to keep service running seamlessly
Help with food running and carryout orders to support the team whenever needed
Make It Personal: Be genuine, listen well, and tailor each experience.
Greet guests with warmth and a friendly attitude
Be helpful in answering questions about food wine and our facilities
Add a Touch: Go beyond the expected to create memorable moments.
Go the extra step to keep the dining experience comfortable welcoming and polished
Jump in to help wherever needed so every shift feels like a team win
What You Will Bring
At least 18 years of age
Energy and positivity with a love for hospitality
Ability to multitask in a fast-paced environment
Comfortable lifting up to 40 pounds and standing for extended periods
Open availability including weekends and holidays
A team mindset and willingness to communicate clearly
Ability to read, write and understand English
Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.
Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.
The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.
About Us
Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.