What are the responsibilities and job description for the Server position at Cooper's Hawk Winery and Restaurants?
Join our team at our very first Alabama location - Opening Soon!
At Cooper’s Hawk, our Servers are more than just order takers. They are curators of unforgettable experiences. Grounded in high standards and brought to life through Uncompromising Hospitality, they create moments that connect, delight, and inspire. Through warm, team-based service and thoughtful conversation, they guide guests through our food, wine, and Wine Club with confidence and care. Every visit becomes more than a meal; it becomes a memory.
What You Will Get
Show Up Ready: Come prepared, stay sharp, and start strong.
Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.
The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.
About Us
Cooper's Hawk Winery & Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!
At Cooper’s Hawk, our Servers are more than just order takers. They are curators of unforgettable experiences. Grounded in high standards and brought to life through Uncompromising Hospitality, they create moments that connect, delight, and inspire. Through warm, team-based service and thoughtful conversation, they guide guests through our food, wine, and Wine Club with confidence and care. Every visit becomes more than a meal; it becomes a memory.
What You Will Get
- 50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events
- Monthly Wine Tastings for Two
- Medical, Dental, Vision, and Telehealth
- 401k with Company Match
- Paid Time Off and Flexible Schedules
- Early Pay Access
- Wellness and Mental Health Support
- Wine and Culinary Education
- Career Growth Flight Plan
- Team Member Rewards, Milestone Recognition, and Referral Bonuses
Show Up Ready: Come prepared, stay sharp, and start strong.
- Arrive on time, and in proper uniform standards
- Know the menu, wine list, and steps of service
- Use the POS system and handle payments with accuracy
- Understand the benefits of Cooper’s Hawk Wine Club and its offerings
- Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing.
- Jump in where needed to help the team
- Serve food and drinks with speed and care
- Follow legal guidelines for alcohol service
- Take initiative to solve problems and support the guest experience
- Anticipate the needs of guests and fellow team members
- Communicate clearly with the Kitchen, Hosts, Runners, Bartenders, and Managers
- Help the team stay coordinated and focused
- Welcome every guest with warmth, use guests names, celebrate milestones.
- Answer questions and make recommendations that feel genuine
- Use your Wine Club knowledge to educate the guest on its perks, and invite them to join our community of members.
- See the person, not just the task
- Find small ways to delight the guests
- Share the story of our Wine Club and invite guests to join
- Introduce wine tastings and help guests enhance their experience
- Let your personality shine & leave your signature on every interaction
- At least 21 years of age and six months of server experience
- Experience in full service or upscale casual dining preferred
- Comfort speaking about food, wine, and our Wine Club program
- A passion for hospitality and working as part of a team
- Ability to multitask and stay calm in a fast-paced setting
- Ability to lift 40 pounds and work on your feet up to 10 hours
- Must be able to read, write, and understand English
- Flexible availability, including weekends and some holidays
Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.
The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.
About Us
Cooper's Hawk Winery & Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!