What are the responsibilities and job description for the DIRECTOR OF PROVIDER CAPACITY MANAGEMENT position at Cooper Norcross Health?
Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A credit rating from both S&P and Fitch Ratings.
Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.
The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.
Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years.
More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.
Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.
Short Description
The Director of Provider Capacity Management leads organizational efforts to design, monitor, and optimize provider capacity across the clinical enterprise. This role ensures patient-centric access to clinical services, oversees template management for provider and ancillary schedules, and aligns capacity management work to strategic initiatives. The Director collaborates with executive leadership, clinical and operational leaders, and physicians to proactively mitigate barriers to ambulatory access and patient flow, leveraging data analytics, technology, and process improvement methodologies.
Experience Required
Minimum of 5–8 years of progressive management experience in healthcare, including supervisory roles. Experience in provider scheduling, template management, and capacity management required.
EPIC and Cadence experience preferred
Education Requirements
Bachelor’s degree in healthcare, business administration, public health, or related field required. Master’s degree preferred (e.g., MBA, MPH)
Special Requirements
Communication – Ability to communicate with patients, visitors and coworkers; Exceptional written, verbal, and presentation skills. Ability to convey complex information to all levels of staff and management.
Technical Skills: Strong understanding of Epic Template Management, Cadence configuration, and related scheduling workflows. Proficiency in analytics, reporting, and continuous quality improvement methodologies
Leadership Skills: Advanced leadership and managerial skills, with the ability to motivate teams, drive strategic initiatives, and foster cross-team collaboration.
Other Skills: Strong problem-solving, decision-making, and conflict management abilities. Commitment to diversity, equity, and inclusion. Ability to work independently and collaboratively in a matrixed environment