Service Technician

The HVAC Service Technician is responsible for diagnosing, repairing, and maintaining residential and light commercial HVAC systems. This role also includes participation in an emergency on-call rotation, including holidays, responding promptly to urgent service needs to ensure customer comfort and system reliability. This role ensures high-quality customer service by communicating effectively, providing expert recommendations, and executing repairs and maintenance with professionalism and efficiency.

Key Responsibilities:

Technical Duties:

• Diagnose, repair, and maintain residential and light commercial HVAC systems, including furnaces, air conditioners, heat pumps, and ductless mini-splits.
• Perform routine maintenance services to optimize system performance and longevity.
• Identify opportunities to improve system efficiency and recommend appropriate solutions.
• Conduct thorough system inspections and document findings for customer and company records.
• Utilize diagnostic tools and follow industry best practices to ensure accurate and efficient service.
• Install and replace parts as necessary, ensuring compliance with manufacturer guidelines and company standards.
• Experience with boiler systems is a significant plus.

Customer Service & Sales:

• Greet customers professionally and establish rapport through effective communication.
• Actively listen to customer concerns and accurately summarize issues before proposing solutions.
• Provide clear explanations of system conditions, recommended repairs, and available service options.
• Offer and explain Cooper Heating and Cooling’s GCM maintenance plans to customers as part of proactive system care.
• Present additional product and service offerings that enhance indoor comfort, air quality, and energy efficiency.
• Address customer objections with confidence and provide solutions based on their needs and budget.

Operational & Safety Compliance:

• Follow all company procedures and safety protocols to ensure a safe work environment.
• Maintain an organized service vehicle stocked with necessary tools and inventory.
• Complete service tickets and required documentation accurately and in a timely manner.
• Adhere to local, state, and federal HVAC regulations and industry standards.
• Participate in ongoing training and stay updated with new technologies and best practices.
• Participate in holiday and normal on-call rotation for emergency service calls.

• ​​​​Minimum of 2 years of residential HVAC Experience (or relevant technical training).
• EPA Certification (Type I & II or Universal) required.
• Valid driver’s license with a clean driving record.
• Strong troubleshooting and diagnostic skills.
• Ability to communicate technical information in a clear, customer-friendly manner.
• Professional appearance and strong interpersonal skills.
• Comfortable working in various weather conditions and lifting up to 75 lbs.
• Experience with boiler systems is a significant plus.
• NATE certification is a plus but not required.

Benefits

• Health Insurance
• Dental Insurance
• Vision insurance
• Life/AD&D insurance
• Long-Term Disability coverage
• FSA Health Care and Dependent Care
• Additional Benefits: Accident, Hospital and Critical Illness
• 401(k) with generous 3% company match
• Paid Time Off (PTO) • Paid Holidays
• Training stipends
• Team events, community involvement, and a values-driven culture

This job posting will close on April  24, or sooner if the position is filled.

Salary : $26 - $35