HVAC CSR/Dispatch Hybrid

About Cooper

Founded in 1978, Cooper Heating & Cooling, Inc. is proud to be one of Colorado’s largest and most trusted residential HVAC companies. We were honored as a 2024 Denver Post Top Workplace, and we continue to grow by putting people first—our customers and our team.

At Cooper, we believe in working hard, having fun, and taking care of each other. We’re redefining what it means to work in the trades by building a service-first, membership-driven model focused on Safety, Health, Comfort, and Efficiency. Our leadership culture is rooted in Drive – Integrity – Impact, and we’re committed to creating seamless, high-quality experiences for every customer.

Purpose
We are seeking a dedicated and detail-oriented CSR/Dispatcher to join our dynamic team. In this role, you will serve as the primary point of contact for technicians, customers, and customer service representatives, providing exceptional support and coordination. Your ability to communicate clearly, manage schedules, and analyze information will be critical in resolving technician inquiries, managing client appointments, and assisting customer service representatives with scheduling. If you have a passion for logistics and operations, we want to hear from you!

Key Responsibilities

• Monitor and manage dispatch and personal email throughout the day
• Oversee and maintain the dispatch board in real-time
• Manage and prioritize daily tasks efficiently
• Review booked jobs to ensure accuracy and correct technician assignment
• Contact customers with updates regarding their appointments
• Reschedule or delay service calls as needed
• Schedule jobs when required parts are available
• Answer and manage the tech line in a professional manner
• Monitor and address flags on the dispatch board
• Maintain a schedule that is always at least three days ahead
• Manage and respond to estimate-related emails
• Review, attempt to schedule, or cancel on-hold jobs as necessary
• Send out daily parts emails to appropriate team members
• Address technician requests in a timely manner
• Taking inbound calls and book jobs as (back up) 
• Dispatch technicians to job sites accurately and efficiently
• Use Google Maps to optimize routing for technicians
• Adjust technician routes based on availability and job priority

Qualifications

• Previous experience in dispatching, customer service, or a call center environment (preferred)
• Proficient in data entry with strong attention to detail
• Strong decision-making and problem-solving skills
• Must have ServiceTitan experience
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Capable of prioritizing tasks to meet daily deadlines

Compensation

Pay Range: $20–$21 per hour, depending on experience and qualifications

Schedule: 

Must be able to work weekends

Benefits

• Health Insurance
• Dental Insurance
• Vision insurance
• Life/AD&D insurance
• Long-Term Disability coverage
• FSA Health Care and Dependent Care
• Additional Benefits: Accident, Hospital and Critical Illness
• 401(k) with generous 3%  company match
• Paid Time Off (PTO) • Paid Holidays
• Training stipends 
• Team events, community involvement, and a values-driven culture
   

Join the Green Team

This role is ideal for someone looking to grow a career in HVAC Dispatch, offering mentorship and continuous training to support long-term success.

Apply and help shape the future of home HVAC services in Colorado.

This job posting will close on July 17th, or sooner if the position is filled before that date.

Salary : $20 - $21