Patient Encounter Specialist

Position Description:
STATEMENT OF VALUES:
Cooper Green Mercy strives to be THE choice for health care in our community. We honor this commitment by embracing our core values of:

• Kindness,
• Inclusion,
• Cleanliness, and;
• Attention to Detail.

GENERAL SUMMARY
Work as a vital and integral member of the medical practice team with Cooper Green Mercy Health Services Authority and UAB Health System. As a patient encounter specialist (PES) you will be responsible for many front desk duties such as registering patients, collecting co-pays, answering phones, and scheduling appointments. PES staff set the tone for the visits in a patient centered way that extends beyond the date of service, as this role supports the efforts of the billing department.

KEY RESPONSIBILITIES
1. Obtains and/or ensures all insurance and patient demographic, eligibility information & enrollment status/insurance information is correct.
2. Verifies information on encounter form is accurate and complete.
3. Perform insurance verification by verifying primary and secondary insurance coverage for patients.
4. Accurately schedules return or follow-up appointments with appropriate NextGen data, including ancillary visits or tests as indicated on the patient encounter form or notifies scheduler of patient’s needs.
5. Collects co-pays and other monies owed by patient.
6. Follow all procedures and protocol related to issuing receipts, making deposits and documenting transactions appropriately and within the required timeframes.
7. Explain financial requirement to patients or other responsible party.
8. Coordinate enrollment registration/verification with the enrollment department for walk-in or same day appointments.
9. Answers phone & take complete, accurate messages within NextGen; making sure messages are routed to appropriate person in a timely manner.
10. Coordinates patient financial issues with social workers or enrollment when necessary.
11. Coordinate referral or pre-certification with designated scheduling personnel in the referral department.
12. Perform other duties as assigned.