What are the responsibilities and job description for the BMW Post-Sales Customer Support - BMW Genius position at Cooper Auto Group?
Company Description
Cooper Auto Group is a family owned business (since 1946), and as a family, we are committed to caring for each other. We’re a customer and employee focused company that strives for excellence through our uncompromising integrity, ethics, loyalty, and commitment.
If you’re ready to be a part of an exciting team that’s committed to your success, then we encourage you to continue with this job application. You’ll find our recruiting process exceptionally streamlined, and you can expect an efficient hiring process from offer to start date. We look forward to hearing from you!
Job Description
The BMW Genius is a post-sale customer engagement specialist and technical product expert. The purpose is to provide value added service by informing and providing ongoing technical support in order to delight our customers throughout their ownership experience. Responsibilities include but not limited to:
- Enhance sales process by providing extraordinary ownership experience during and after delivery helping clients better understand the operation and benefits of BMW technology.
- Demonstrate features of the vehicle and customize settings to customer preferences and needs.
- Acquire and maintain complete product knowledge on all models while understanding competitor features.
- Follow up with clients as necessary focusing on customer retention and schedule follow up appointments as needed.
- Test drive vehicles for better product understanding and/or to demonstrate vehicle features relevant to client wants and needs.
- Stay current on BMW certification and training by participating in educational and development programs on and off site.
- Establish ongoing consultative relationship with clients by being available during business hours to answer questions. May require driving to client location during business hours.
Qualifications
- Focused on customer experience and retention.
- Excellent verbal and written communication skills. Proficient with email and texting. Affinity for technology.
- Comfortable in interacting with clients via phone and in-person.
- High school diploma or equivalent required.
- Previous experience as a BMW Genius, Product Specialist, Delivery Coordinator preferred.
- Hospitality, technical customer support and/or consumer electronics experience is a plus.
- Knowledge of appropriate CRM software.
- Valid driver license required. Must maintain insurability status by Company’s insurance provider.
Additional Information
Benefits for full time employees include but are not limited to: Medical, Dental, Vision, Life and AD&D, Disability, EAP, 401(k), PTO, Paid Vacation, Paid Holidays, Employee Discounts
Cooper Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.