What are the responsibilities and job description for the Automotive Customer Service - Service Cashier position at Cooper Auto Group?
Company Description
Cooper Auto Group is a family owned business (since 1946), and as a family, we are committed to caring for each other. We’re a customer and employee focused company that strives for excellence through our uncompromising integrity, ethics, loyalty, and commitment.
If you’re ready to be a part of an exciting team that’s committed to your success, then we encourage you to continue with this job application. You’ll find our recruiting process exceptionally streamlined, and you can expect an efficient hiring process from offer to start date. We look forward to hearing from you!
Job Description
The Service Cashier provides a high level of customer service and engagement while receiving payment for maintenance and repairs. The cashier's responsibilities include but are not limited to:
- Reviewing the service bill for accuracy and cost
- Calculate customer's invoice utilizing dealership software
- Ensure appropriate manufacturer of 3rd party warranties were applied if applicable
- Receive proper method of payment from customers and record appropriate amount received on applicable repair order
- Relay and customer customer concerns, questions, and/or needs to the service team
- Be the voice of the dealership to ensure complete customer satisfaction was delivered
- Perform other duties as requested by management
Qualifications
- High school diploma or GED required
- Ability to read and comprehend instructions and information
- Basic computer and data entry skills
- Professional appearance and grooming standards
- Ability to work well with customers maintaining poise and professionalism at all time while exhibiting a friendly, helpful attitude.
- Previous automotive service cashier experience a plus
- Previous experience with CDK software a plus
Additional Information
Benefits for full time employees include but are not limited to: Medical, Dental, Vision, Life and AD&D, Disability, EAP, 401(k), PTO, Paid Vacation, Paid Holidays, Employee Discounts
Cooper Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.