HVAC/R Assistant Service Manager - Light Commercial

Overview CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions. Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states. Based in Southern California since 2007, CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals. No wonder Newsweek named CoolSys one of America’s Greatest Workplaces! We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include: Competitive pay: $45-55k Benefits: Medical, Dental, Vision and Prescription coverage. Paid vacation, holidays, and floating holiday. 401(K) with Company match. Company sponsored life insurance, as well as optional AD&D, short and long-term disability. Tuition reimbursement. Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more. Pet Insurance. Legal Plan, and ID Theft Protection. Responsibilities The Light Commercial Assistant Service Manager provides administrative support to branch personnel and corporate operations. Assist upper management by offering insights to enhance branch productivity, interpreting operating policies, and exercising independent judgment in resolving administrative challenges. ESSENTIAL DUTIES AND RESPONSIBILITIES Tracks scheduled work and maintains awareness of open work order statuses. Provides direct oversight to the branch, including mentoring, training, and offering input on hiring and terminations. Makes independent decisions on day-to-day operational matters that do not require team consultation. Monitors daily procedures and customer interactions. Builds and maintains strong relationships with customers through effective communication. Coordinates with the Billing Manager to ensure accurate creation and processing of work orders. Prepares work orders for billing, including submitting PMs and quoted jobs to the billing department. Approves all technician time entries for assigned branches. Reports daily billing totals to assigned Branch Managers. Manages purchase orders and requisitions, receives vendor invoices, and processes requisitions as needed. Encourages team members to identify opportunities for process improvement and simplification. Supports the Senior Management team as needed. Performs other duties as assigned. Qualifications Education / Training Bachelor’s degree in Business, Marketing, or a related field is preferred. Work Experience / Skills Previous experience as an Administrator is required Relevant industry experience in HVAC, plumbing, or construction is highly preferred Ability to read, write, and speak English proficiently. Strong communication and internal/external customer service skills Proficiency with computers (Microsoft Excel) and ability to learn new software Able to work in a fast-paced environment and multitask Strong attention to detail is required Ability to understand and follow all company policies and procedures and all applicable State and Federal laws. Ability to use typical business tools including E-Mail, Word, Excel, etc. Join Us Today, there are 27 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth! Connect with us on Facebook and X. CoolSys is an EEO/AA Employer.  All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.   Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.