What are the responsibilities and job description for the Help Desk position at COOLSOFT?
Job Details
Client Info : DOA
Note:
* PLEASE NOTE THIS IS A 3RD SHIFT POSITION FULLY ON SITE IN MADISON WI.
* Looking to move as quick as possible. Please be sure candidates are ready to interview next week and the following.
* Work Shift: Tues Saturday 12:00am 8:30am with 30 min unpaid lunch. this is a 3rd shift position
* Interview Process: Remote Interviews through TEAMS - 1 round
Duration: through 6/30/2026, possibility of extension
* Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Local candidates or candidates willing to relocate at the candidate's expense to a driving distance from Madison.
* All of work will be done working in the office on Femrite Drive in Madison WI.
Description :
This position will provide support to end users on a variety of IT issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular support field.
An ideal candidate would have previous IT Help Desk experience. Candidate should have approximately 6mo - 1 year of experience in an IT customer service field or in a customer support related area. Has knowledge of commonly used IT concepts, practices, and procedures. The IT Help Desk I position relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.
This is a 24x7x365 support center position and may be asked to shift work hours or work overtime to provide adequate coverage if necessary.