Aerial Course Manager

We're seeking an aerial course manager to oversee the day to day operation of Cool River’s aerial park during season, preparation of courses and staffing during off-season, maintenance of the courses, and risk/policy management. If this job is for you, you are team-oriented, collaborative, organized, ready to inspire and lead a seasonal staff of 12 guides, detail-oriented, and focused on safety.

Season responsibilities

• Supervise guide team to ensure park is operating safely and efficiently on a day-to-day basis
• Coordinate opening and closing responsibilities, work closely with designated lead guides, determine a protocol for when you are not present, and clearly detail their delegated responsibilities
• Provide on-going coaching/feedback to aerial staff and necessary documentation as needed. Act on inappropriate, risky or unprofessional behavior
• Accident/Near Miss-response and reporting
• Seasonal scheduling of guide team
• Facilitate regular seasonal team safety meetings
• Report issues with course and gear inspections and log remediations
• Coordinate and supervise monthly rescue practice
• Act as a Person-in-charge (PIC) (guest service, troubleshooting, and problem solving) regarding aerial park at any time general management or owner is not needed or present
• Lead among park staff in such a way that results in teamwork, collaboration, and well-functioning daily operation and timely resolution of complications
• Encourage a positive, professional, and friendly work environment
• Observe other seasonal staff expectations
• Report issues and provide regular feedback on park operations

Year-round responsibilities

• Become proficient with our reservation software, manage communication settings, and booking schedules.
• Maintain and develop our filing systems associated with gear inventories, orders, maintenance, remediation, and training documentation
• Maintain and develop our overall organization of aerial spaces, gear, and storage
• Oversee regular equipment, inspections, and course maintenance
• Manage all documentation related to course and maintenance
• Delegate responsibilities appropriately according to park needs and staff skills. Particularly for responsibilities surrounding park upkeep, inspections, and daily operations when park is open.
• Maintain knowledge of all ACCT Standards
• Update and develop park’s local operating procedures and operational documents
• Complete yearly hiring process, guide training, and operations planning

Requirements:

• Available weekends and holidays, Memorial Day Weekend through Labor Day
• Strong supervisory, management, and communication skills
• Organized and meticulous
• Must be able to work outdoors for long periods of time in diverse and adverse weather conditions
• Comfortable working at height
• Excellent team-player and open to direction
• Must exemplify some of our highly sought-after characteristics, especially team-orientation, motivation, friendliness, kindness, warmth, respect, and compassion.
• Ability to communicate across teams and lead in a diverse team
• Ability to navigate various programs (including Microsoft Office, Dropbox, and reservation system) and to direct staff on using those programs and troubleshoot when needed.
• Must be able to pass a criminal background check

Desirable qualifications:

• Experience in aerial parks or zip tours is highly preferred.
• Operational management experience with a background in recreation, team building, or education is preferred.
• College degree or coursework highly preferred.
• Spanish-language, bilingual desirable
• Additional values we would like a candidate to demonstrate are: a strong sense of curiosity; love of learning; a spirit of creativity

Starting salary at 40k, higher start based on experience and education.

This is a full-time, year-round position.

Job Type: Full-time

Benefits:

• Flexible schedule
• Paid time off
• Professional development assistance

Application Question(s):

• Please list three professional references.

Education:

• Bachelor's (Preferred)

Experience:

• aerial/zip tour: 1 year (Preferred)

Work Location: In person

Salary : $40,000