What are the responsibilities and job description for the Customer Experience Coordinator position at Cool Power LLC?
Job Title: Customer Experience Coordinator
Job Summary
The Customer Experience Coordinator plays a vital role in ensuring exceptional client satisfaction through effective communication and problem-solving. This full-time, on-site position based in Ronkonkoma involves managing client interactions, resolving customer service issues, and supporting client services to foster positive relationships. The role requires strong bilingual communication skills, technical proficiency, and experience in call center environments to deliver seamless service experiences. The ideal candidate will be detail-oriented, proactive, and capable of handling multiple responsibilities in a dynamic setting.
Duties
- Engage with clients through various communication channels to address inquiries and provide solutions.
- Manage customer service issues promptly and professionally, ensuring a positive experience for clients.
- Maintain clear and effective communication with clients, demonstrating excellent writing skills.
- Utilize Microsoft Office tools to document interactions, generate reports, and manage client information efficiently.
- Collaborate with team members to improve client services and streamline processes.
- Handle call center responsibilities, including managing high-volume calls and providing accurate information.
- Support the company’s client service initiatives by maintaining a professional demeanor and technical proficiency.
- Occasionally work additional hours during peak seasons to meet business needs.
Experience
- Previous experience in a call center environment is preferred.
- Strong bilingual communication skills are required to serve diverse client needs effectively.
- Proven ability to solve customer service problems with professionalism and tact.
- Proficiency in Microsoft Office applications such as Word, Excel, and Outlook is essential.
- Excellent writing skills for clear documentation and correspondence.
- Demonstrated technical proficiency in handling customer inquiries and using relevant software tools.
- Experience in client services or related roles is highly desirable.
This position offers year-round stability within a growing local company, providing an engaging environment for candidates committed to delivering outstanding customer experiences.
Pay: $25.50 - $33.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Relocation assistance
- Vision insurance
- Work from home
Work Location: In person
Salary : $26 - $33