What are the responsibilities and job description for the Customer Service Representative position at Cool Breeze Heating Air Conditioning Refrigeration?
Come work with us at Cool Breeze Heating, Air Conditioning and Refrigeration!
At Cool Breeze it's not just another job, it's a family and a career.
Cool Breeze Heating and Air Conditioning is currently hiring skilleda 5 star Customer Service Rep to join their growing team. The company is looking for dedicated individuals who want to be part of a trusted name in heating and cooling solutions. Apply today to work in a dynamic environment that values quality service and customer satisfaction!
Job description:
Cool Breeze Heating & Air Conditioning – Reno, NV
Pay: $22.43 – $27.02 per hour
Job Type: Full-time
Schedule: Monday–Friday | 7:30 AM – 4:30 PM
Work Location: In person Job Summary Are you passionate about helping people and thrive in a fast-paced, team-oriented environment? Cool Breeze Heating & Air Conditioning is looking for a friendly, reliable #CustomerServiceRepresentative to be the welcoming voice of our company. As a locally owned, employee-voted BEST workplace in the HVAC industry, we pride ourselves on integrity, teamwork, and exceptional service—for both our customers and our employees. This #CSR is ideal for someone who enjoys connecting with customers, staying organized, and being a key part of a growing company that truly values its people.
Why Work at Cool Breeze as a #CustomerServiceRep
- Award-Winning Culture: Voted best workplace by our employees for our supportive and empowering environment
- Competitive Pay: $22.43–$27.02 per hour
- Comprehensive Benefits Package:
- 401(k)
- Health, Dental, and Vision Insurance
- Paid Time Off
- Stable Schedule: Consistent weekday hours—no nights or weekends
- Career Growth: Join a rapidly expanding company where your ideas and contributions matter
What You’ll Do as a #CustomerServiceRep
- Serve as the first point of contact for customers via phone and in person
- Schedule service appointments and assist customers with questions and requests
- Communicate clearly with customers and internal teams to ensure a smooth service experience
- Accurately enter and update customer information in company systems
- Use software tools such as ServiceTitan, QuickBooks, Microsoft Word, and Excel (experience is a plus, but not required)
What We’re Looking For in a #CustomeServiceRepresentative
- A positive, customer-focused attitude with strong communication skills
- Bilingual would be a plus but not required
- Excellent organizational and multitasking abilities
- Comfortable working in a fast-paced, team-driven office environment
- Previous customer service or office experience preferred
- Experience with ServiceTitan, QuickBooks, or Microsoft Office is a bonus—but we’re happy to train the right person!
What Our Team Says“Cool Breeze leaves space for team members to contribute, which I find very empowering.”“I like that my skills are utilized, and I really enjoy working for a company with integrity that I can believe in.”“I have really enjoyed being a part of the Cool Breeze family because of the dynamic and welcoming environment. Everyone has been nothing short of amazing.”
Job Type: Full-time Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In personBenefits:
Pay: $22.43 - $27.02 per hour
Benefits:
- 401(k)
- Dental insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $22 - $27