HVAC Operations Manager/General Manager

Job Overview

We are seeking a dynamic and strategic HVAC Operations Manager/General Manager to lead our heating, ventilation, and air conditioning (HVAC) division with energy and expertise. In this pivotal role, you will oversee all facets of operations, ensuring seamless project execution, exceptional customer service, and profitable growth. Your leadership will drive strategic planning, team development, and operational excellence across multiple projects and teams. This is an exciting opportunity for a motivated professional to shape the future of our HVAC services while fostering a culture of innovation, efficiency, and customer satisfaction.

Join us as an HVAC Operations Manager/General Manager where your leadership will energize our teams and elevate our service standards! We’re committed to fostering a vibrant workplace that values innovation, strategic thinking, and professional growth—empowering you to make a lasting impact every day!

RESPONSIBILITIES

• Oversee the day-to-day operations of the HVAC service, installation, and field operations departments.
• Provide leadership, direction, and accountability to service technicians, installers, field supervisors, and support personnel.
• Serve as the primary technical and operational resource for the field team, helping technicians and installers resolve difficult job-site issues.
• Review upcoming installation and service work to ensure jobs are properly planned, equipped, staffed, and ready to execute.
• Coordinate equipment, materials, parts, tools, and special-order items to ensure crews have what they need when they need it.
• Oversee warehouse organization, inventory levels, equipment staging, and material management.
• Work closely with dispatch and office personnel to improve scheduling, communication, productivity, and customer experience.
• Establish and maintain operating procedures that improve consistency, efficiency, safety, and job quality.
• Monitor installation quality, service quality, callbacks, warranty issues, and customer complaints and implement corrective action when needed.
• Identify operational bottlenecks and develop practical solutions to improve productivity and profitability.
• Train, coach, and develop technicians and installers, with a strong emphasis on technical excellence and professional standards.
• Help establish clear expectations and accountability for field employees.
• Assist with recruiting, interviewing, onboarding, and developing HVAC technicians and installers.
• Work with ownership to establish and monitor key performance indicators and operational goals.
• Review job performance and help identify opportunities to improve labor efficiency, material usage, gross margin, and overall profitability.
• Maintain strong relationships with vendors, suppliers, manufacturers, and other industry partners.
• Help evaluate new equipment, tools, technology, and processes that can improve company performance.
• Participate in regular leadership meetings with ownership and provide clear updates on operational performance, staffing, challenges, and opportunities.
• Lead by example and help create a professional, accountable, team-oriented company culture.
• Be willing to get involved in the field when necessary and never be afraid to roll up your sleeves and help solve a problem.

EXPERIENCE

• Significant experience in the residential HVAC industry, with a strong understanding of service, installation, troubleshooting, and field operations.
• Proven experience as an HVAC Service Manager, Operations Manager, Field Supervisor, Installation Manager, General Manager, or similar leadership role.
• Strong background as a hands-on HVAC technician or installer with the technical knowledge and credibility to lead experienced field personnel.
• Demonstrated ability to diagnose and troubleshoot complex HVAC problems and effectively support technicians in the field.
• Experience managing and developing technicians and installers.
• Experience coordinating equipment, parts, materials, tools, and job preparation.
• Strong understanding of HVAC installation and service workflows from the initial call through completion of the job.
• Experience implementing processes and systems that improve field productivity, quality, and accountability.
• Understanding of HVAC business fundamentals, including labor efficiency, material costs, gross margin, callbacks, warranty work, and profitability.
• Excellent organizational and communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to hold employees accountable while maintaining a positive and professional team environment.
• Comfortable working in a fast-paced environment where priorities can change quickly.
• Strong computer skills and the ability to learn and utilize company software and technology.
• Valid driver's license and acceptable driving record.
• EPA 608 certification required.
• Florida HVAC licensing experience/knowledge strongly preferred.
• OSHA/safety training and experience preferred.

The Ideal Candidate

The ideal candidate is a highly experienced HVAC professional who has successfully transitioned from the field into leadership. You have been the technician that other technicians call when they can't figure something out, but you also understand that running a successful HVAC operation requires much more than technical ability.

You are organized, practical, decisive, and accountable. You know how to build systems, develop people, solve problems, and hold a team to a high standard.

You are equally comfortable discussing a difficult technical issue with a technician, reviewing an equipment order with a warehouse employee, working through a scheduling problem with dispatch, or sitting down with ownership to discuss operational performance and company growth.

Most importantly, you are a leader who wants to build something—not simply hold a management position.

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• Flexible schedule

Work Location: In person

Salary : $65,000 - $85,000