Part-time Sales / Customer Service - Budtender

Cookies Sacramento is looking for our newest kick-ass Retail Guide!

We are a globally recognized cannabis brand, offering trendsetting cannabis products that start with our indoor and outdoor farms and end up on our Cookies retail shelves.

Cookies began with two visionary founders: grow expert Jai, and entrepreneur Berner, whose Girl Scout Cookies (GSC) remains one of the most sought-after cannabis strains in the world. From the earliest days in a San Francisco garage to global growth, our goal has remained the same: authenticity and innovative genetics.

Our amazing Retail Guides are considered experts on the products sold. They are tasked with managing customer satisfaction by guiding customers through the selection process. Retail Guides must stay current on cannabis industry trends and have exceptional customer service skills.

Responsibilities:

• Welcomes, greets, and establishes rapport with customers and visitors with warmth and professionalism and delivers quality customer experiences to advance a positive experience and ongoing relationship with customers.
• Provides customers with cannabis information and educational resources regarding strains, methods of consumption, effects, and precautions related to their consumption of cannabis products.
• Provides enthusiastic and informative engagement on in-depth product knowledge of products including features, benefits, and overall value and offers help and provides direct assistance to customers that are new to cannabis use.
• Attends to the unique and individual shopping needs of each customer by meeting the customer where they are in their understanding and knowledge of cannabis products.
• Cross-sells and encourages beneficial product add ons.
• Up sells when appropriate; promote current sales, promotions, coupon deals, discounts, etc.
• Operates a cash register. Itemize and total purchases by recording prices, departments, discounts/specials, and regulation limits.
• Accurately processes payments from customers; issue receipts, refunds, credits, and provide customers cash change when necessary.
• Handles customer complaints in a calm and professional manner or escalate customer issues to the Floor Manager.
• Balances cash drawer by auditing at the beginning and end of shifts to ensure that amounts are correct and that there is an adequate organization for other team members.
• Assists in organizing and replenishing front stock and help merchandise store.
• Maintains a clean and tidy work and retail space.
• Works as a team to achieve sales goals and encourages team members to provide excellent service.
• Maintains the professional appearance of the sales floor by restocking merchandise on the dispensing and participating in basic store cleanup.
• Responsible for ensuring the cleanliness of all staging areas and Point of Sale system terminals.
• Assist with product preparation and displays.
• Completes other assignments, tasks, and duties as assigned by management.

You have:

• Passion about the use of cannabis for consumers.
• Excellent oral and written communication skills.
• Excellent people and organizational skills.
• A sense of urgency, high energy, positive attitude, solution oriented approach to problem solving, coach able mindset, and are eager to contribute wherever there is a need.
• Must be at least 21 years old

IMPORTANT: Due to the high volume of interested applicants for this position, we are unable to consider incomplete applications. Our ideal candidate for this role will submit a current résumé, a personalized cover letter, and a completed skills assessment.

We are proud to celebrate and exercise inclusion, free thinking, and equal opportunities in all aspects of our company structure. We prioritize creating workplaces that reflect the diversity within the communities we serve and where everyone can be their true, authentic self. We are ironically a drug-free workplace.

Blüm Holdings is redefining modern-day cannabis culture. We are a powerhouse of OGs and industry leaders. We embrace diversity as part of our culture, and also in the products we curate for our customers. We understand that what we sell is more than medicine. We are reimagining our diverse assets and re-emerging as a leader in the California cannabis market. We operate several dispensaries and direct-to-consumer delivery, several leading company-owned brands, and are building an omni-channel marketing platform focused on empowering and scaling brands.

Job Type: Part-time

Pay: $16.90 per hour

Benefits:

• Employee discount

Work Location: In person

Salary : $17