What are the responsibilities and job description for the Patient Services Specialist position at Cookeville Medical Center & Affiliated Entities?
What You’ll Be Doing
The Patient Services Specialist is responsible for greeting/check-in in patients, answering phone calls, scheduling appointments, and reception support for the clinic.
The successful candidate will be able to:
- Check patients in and obtain patient information utilizing the web-based on-site
- Schedule appointments and follow-up with appointments as needed
- Collect and post proper patient payment, including print appropriate receipts
- Perform insurance eligibility checks prior to patient appointments
- Answer all phone calls timely, and in a professional and courteous manner
- Route calls and messages appropriately
- Effectively communicate with all staff and providers amongst all clinics
- Perform any and all other duties as assigned
What We’re Looking For
- High School Diploma or GED required
- Experience in the medical field, preferred
- Excellent PC skills, specifically with Microsoft Office Suite
- Strong organizational skills and ability to multi-task
- Ability to thrive in a busy, fast-paced clinic setting and maintain a passion to help those in need
- Excellent verbal and written communication and interpersonal skills required
- Work independently, requiring minimal or no oversight and guidance
What We Offer
- Competitive pay
- Medical, dental, and vision insurance
- Generous paid time off
- Paid Holidays
- 401k
- Continuing Education
We are an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law.