Case Manager I

• Manage caseload and schedule efficiently to ensure at least 75% of total work hours are dedicated to direct-service activities, with a minimum of 50% delivering billable services and up to 25% allocated to non-billable participant support such as external care coordination, transportation, outreach, engagement, and case consultations.
• Create and maintain clinical documentation for program participants, including assessments, diagnoses, treatment plans, case staffing, discharge summaries, and progress notes, ensuring timely and accurate completion within the electronic health record system.
• Coordinate care with referral sources, family members, community agencies, and other treatment providers, maintaining collaborative relationships and following up on referrals as directed by clinical leadership.
• Assist in the coordination of participant placement and transfer into treatment levels beyond assigned programs.
• Communicate updates on case management goals, objectives, and participant progress with other treatment team members.
• Deliver individual and group case management, skills training, and psychoeducation sessions based on participant needs and treatment plans.
• Participate in and observe individual and group sessions to support participant treatment plans while supporting administration of Urine Analysis (UA) and Breath Alcohol Concentration (BrAC) testing.
• Coordinate and provide transportation of participants to activities, case management services, and program-related outings.
• Foster and maintain respectful, professional relationships with participants, alumni, family members, and peers, and represent the program at community meetings and events as needed.
• Support participants in self-administration of prescribed medication as directed by medical providers and coordinate with medical providers regarding participant care as appropriate for residential programs.
• Attend required training, support meetings, and staff development while collaborating with team members in regular staff meetings and case-staffing.
• Maintain all credentials in current and up-to-date status while demonstrating a professional demeanor at all times.
• Maintain confidentiality according to all state and federal regulations, policies, and procedures.
• Perform all related duties as needed and assigned to support program goals and operations.

Case Manager II

• Perform all duties and responsibilities above with an advanced level of proficiency.
• Provide support to Case Manager I staff by offering guidance, answering questions, and making recommendations regarding participant care.
• Demonstrate working knowledge of applicable state and federal regulations governing service delivery and community resources available to support participant needs.

• Strong interpersonal skills with professional demeanor and excellent telephone etiquette.
• Excellent oral and written communication skills with collaborative team-player abilities to build positive working relationships.
• Ability to manage multiple tasks in a fast-paced environment with strong organizational and time management skills to prioritize tasks and meet deadlines efficiently.
• Flexible and adaptable to shifting priorities and needs with demonstrated ability to work independently with minimal supervision.
• Proficient with computers including word processing, email communication, internet resourcing, spreadsheets, and case management systems.
• Working knowledge of community resources and local service providers with experience implementing case management best practices in the substance use field.
• Working knowledge of Motivational Interviewing and trauma-informed care with experience facilitating substance use treatment groups and individual sessions.
• General knowledge and understanding of the social, health, educational, training, and cultural needs of the Alaska Native and American Indian community.

• Continued employment is contingent upon completion of satisfactory state and federal fingerprint criminal background check.
• Obtain Qualified Addiction Professional (QAP) approval within three (3) years of the Provisional Provider Application approval date with the State of Alaska.
• Ability to obtain a National Provider Identifier (NPI) number and Medicaid Identification number.
• CPR certified or ability to be certified within 30 days of hire for residential positions.
• Valid Alaska driver's license and insurable under CITC's automotive insurance, which requires a driver to be at least 21 years of age and have had a driver's license for at least three years.

Case Manager I

• Associate's degree in Psychology, Sociology, Human Services, Social Work, or related social services field. Relevant work experience may substitute for education requirement on a year-for-year basis.
• Alaska Chemical Dependency Counselor Certification I (CDC I) through the Alaska Commission of Behavioral Health Certification at time of hire, or demonstrated ability to obtain within 24 months of hire date.

Case Manager II

• Associate's degree in Psychology, Sociology, Human Services, Social Work, or related social services field. Relevant work experience may substitute for education requirement on a year-for-year basis.
• Two (2) years of experience providing case management services.
• Working knowledge of ASAM and DSM-5 diagnostic tools.

• Bachelor's degree in Social Work, Psychology, Human Services, Counseling, or Substance Abuse/Addiction Counseling.
• Relevant work experience in both residential and outpatient substance use and/or behavioral health treatment settings.

• May require prolonged periods of sitting, standing, and moving.
• Must be able to lift up to 50 pounds occasionally, by utilizing proper lifting techniques and working in a safe manner.
• May involve use of office equipment, tools, and other equipment as necessary. Possible bending, stooping, reaching, kneeling, and crouching.