Eligibility Specialist II

We're Hiring!

Are you confident working with numbers, documents, and regulations ensuring everything is correct and compliant? Cook Inlet Housing Authority (CIHA) is seeking an experienced Eligibility Specialist II with strong analytical skills and advanced knowledge of housing program regulations. Your work helps individuals and families access safe, stable housing while supporting CIHA’s commitment to accuracy and compliance.

What We’re Looking For:

Think you’ve got what it takes? Here’s what we’re after:

• Accuracy Champion: You maintain exceptionally high accuracy when completing complex calculations, multi‑step reviews, and compliance documentation.
• Compliance Knowledge Expert: You can confidently interpret and apply program regulations, policies, and compliance standards.
• Documentation Analyst: You’re skilled at interpreting financial documents, verification forms, and policy requirements while conducting precise file reviews to ensure accuracy and program compliance.
• Customer Service Pro: You’ve mastered the art of providing excellent customer service and can communicate effectively both verbally and in writing.
• Tech-Savvy: Proficiency in Microsoft Office suite is a must.
• Culturally Competent: Ability to interact professionally and sensitively with culturally, and economically diverse clientele.
• Confidentiality Expert: You handle sensitive information with care and the highest industry standards for protection.

The Basics:

• Education & Experience:
• Associate degree in business, accounting, housing, or related field preferred,

OR

• Three (3) years of directly applicable experience in housing programs or eligibility-related work required.
• Certifications: COS or TCS certification required, or completion within one year of employment.
• Demonstrated experience reviewing income and asset documentation and completing eligibility determinations.
• Experience engaging with culturally and economically diverse populations.
• Valid Driver’s license.

What You’ll Do

As an Eligibility Specialist II, you’ll guide applicants and tenants through the housing process with professionalism and care. Your work ensures individuals and families have access to safe, affordable housing while maintaining program compliance.

• Calculate household income using required program formulas and apply LIHTC, NAHASDA, HUD, and related programs regulations with minimum supervision.
• Perform complex or multifaceted calculations using diverse income streams to validate income and assets.
• Review and interpret intricate financial documentation to validate eligibility decisions.
• Communicate with applicants to explain required documentation, next steps, and program requirements.
• Accurately maintain and update client information in housing software, ensuring confidentiality.
• Support lease-up activities and special operational projects.
• Conduct detailed file reviews and quality checks to ensure full compliance with program standards with minimal errors.

Who We Are

We’re Cook Inlet Housing Authority – we develop, own, and operate a portfolio of affordable rental housing in the Cook Inlet region of southcentral Alaska. We are leaders in community development and advocacy work around affordable housing. We are the Tribally Designated Housing Entity for Cook Inlet Region Inc. We believe in partnership and collaboration. Our mission is to create housing opportunities that empower our people and build our community. Our work culture is collaborative and purpose-driven. If making a difference matters to you, we might be the right fit.

What’s in It for You:

• Join a supportive and talented team who work collaboratively and will value your talents.
• Opportunities to grow and learn through industry trainings and mentorship.
• Work that helps change our community for the better.
• Competitive salary and benefits package:
• Medical, Dental, Vision
• Generous PTO Accrual
• State of Alaska PERS/SBS Retirement
• Plus, many other supplemental insurance offerings

Cook Inlet Housing Authority provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Employment preference is given to eligible and qualified Alaska Native or American Indian candidates to the extent required or permitted by applicable law.

Pay: $24.04 - $27.64 per hour

Benefits:

• 457(b)
• AD&D insurance
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Are you affiliated with a Federally recognized tribe?
• Are you related to anyone currently working at Cook Inlet Housing Authority?

Work Location: In person

Salary : $24 - $28