What are the responsibilities and job description for the Overnight Hospitality Clerk position at Cook Group?
Why Join Us
CFC Properties, a Cook Group Company, specializes in historically and architecturally significant structures, consisting of commercial, retail, residential, and hospitality real estate. CFC prides itself on providing exceptional customer service and is committed to inclusivity, community, and individual and communal improvement. We achieve these expectations through philanthropy, equality, and education. We are an organization that wants to empower and support its community by offering various opportunities to achieve career goals.
Overview
This position at CFC is located at the historic Grant Street Inn.The Overnight Hospitality Clerk at Grant Street Inn is the first point of contact responsible for greeting guests, providing information, communications, scheduling, and overnight monitoring of the property.
Responsibilities
Overnight Part Time Schedule: 20 hours
Friday/Saturday: 11:00 pm - 9:00 am
• Greet guests and patrons as they arrive• Check in customers, verify guests' payment method and provide guests with directions to their room• Take reservations, keep accurate account of schedule• Communicate w/housekeeping on check in/outs• Receive and relay incoming, outgoing and internal phone calls• Process incoming and outgoing mail• Manage accurate accounting of all rooms• Answer queries regarding the Inn's services and amenities and local happenings• Maintain the front desk with a professional appearance
--Must be comfortable working independently in an overnight setting
Qualifications
• High School Diploma or equivalent required• Previous customer service experience• Proficiency in Microsoft Office software & Adobe PDF• Hospitality experience preferred• Knowledge of local area preferred
Physical Requirements:
• Works under general office environmental conditions• Sitting for extended periods of time, utilizes close visual acuity for working with computers, etc.• Occasionally required to stand, climb stairs, walk, stoop, kneel, bend, or crouch• Ability to lift up to 25 lbs occasionally