Administrative Assistant IV - Victim Services

Job title: Administrative Assistant IV - Victim Services

Reports to: Assistant Office Manager

Location: 2650 S. California / Leighton Courthouse

Division/Unit: Victim Services

Bureau: Administrative Services Bureau

Classification: Grade 14/Full-time/Union

Level: Entry (this may vary for internal candidates only)

Salary: $60,147

Hours: Monday-Friday, 8:30 a.m.-4:30 p.m.

Application Deadline: July 20, 2026

Note: Candidates must be legally authorized to work in the United States without a permit. The Cook County State's Attorney's Office does not sponsor H1-B work visa petitions.

Primary Function:

Provide administrative and clerical support to the Victim Services Bureau. Primarily responsible for coordinating the main desk telephone and in-office reception of victims, witnesses, and other visitors and directing them to the appropriate Victim Specialist or destination.

Physical Requirements:

Light Work: The position requires the ability to stand or walk frequently, often for extended periods. You may need to lift, carry, push, or pull objects weighing up to 20 pounds regularly, and occasionally heavier items. The job may also involve a significant amount of walking or standing relative to sedentary roles.

Duties and Responsibilities:

• Responsible directing the victims and/or their families, witnesses, and other visitors to the appropriate Victim Specialist or destination.
• Ensure all visitors remain in the public waiting area until further direction and that Victim Specialists provide timely service; escalate visitors to a Victim Services Supervisor when necessary.
• Direct phone calls to the appropriate Victim Specialist whenever possible and escalate calls to a Victim Services Supervisor as needed; redirect calls unrelated to the CCSAO’s Victim Services Bureau to the correct external resource.
• Ensure all messages are clear and complete; escalate urgent or emergency messages to a Victim Services Supervisor.
• Maintain the coffee area, supplies, and materials for the reception and Victim Services spaces; notify Victim Services Supervisors when additional supplies are required.
• Receive new bluebacks, assign new cases and send notification to the appropriate Victim Specialist in Crimes, deliver bluebacks to wings.
• Send daily lunch orders for Victim Services and Grand Jury, track all orders in spreadsheet, and sort lunches upon receipt according to each order.
• Assist Victim Services leadership in locating records for FOIA requests
• Copy and/or scan documents, as needed.
• Maintain confidentiality of all files, systems, and information.
• Perform other duties as assigned

Qualifications:

Required:

• Must have excellent grammar, organizational and communication skills, both verbal and written.
• The candidate must be an empathetic listener.
• Proficiency in Microsoft 365 applications.
• Ability to manage a high-volume workload and prioritize tasks in a fast-paced environment.
• Candidate must be able to work independently, multi-task, and have ability to demonstrate cultural competency.

Preferred:

• Knowledge of CCSAO databases and/or ability to learn is important.
• Bilingual Proficiency (especially Spanish, Polish, Arabic)

Equal Employment Opportunity

EEO Message: The Cook County State’s Attorney’s Office (CCSAO) is an equal opportunity employer, which seeks to recruit, develop, and retain the most talented people from a diverse candidate pool. The CCSAO does not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, sexual orientation, gender identity, gender expression, and any other characteristic protected by federal, state, or local law. Upon request, the CCSAO will provide reasonable accommodation for qualified individuals due to a disability or pregnancy. The EEOP report can be found on our website at www.cookcountystatesattorney.org.