HIV PATIENT LIAISON - CORE

The final salary and offer components are subject to additional approvals based on Cook County Health (CCH) policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at CCH. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

Location: Department of Public Health

Shift: 9:00AM – 5:00PM

This position is exempt from Career Service under the CCH Personnel Rules.

Job Summary

The HIV Patient Liaison serves as an advocate for CORE patients serving as a single point of contact for referring physicians, patients, and caregivers to provide resources and assistance with accessing clinical and supportive care services offered within CCH and in the community. Gathers the required documents for Ryan White eligible patients, including payor of last resort, and validates that meet the requirements, as per funder (CDPH and HRSA). Conducts barriers assessments to ensure patients are linked and engaged in care through facilitating patient appointments, including those made with labs, diagnostic areas, and specialty physicians. The HIV Patient Liaison is responsible for providing daily oversight and optimization of registration and throughput of patients from front desk to providers of care. The HIV Patient Liaison will be responsible for clerical staffing support, registration integrity, resource management, quality assurance, denial report management, mitigation of erroneous charges and customer service throughout the ambulatory clinics. This position is grant funded until February 28,2026.

Typical Duties

• Serve as an essential link between patients and care providers.
• Gathers and scans the required documents for Ryan White eligible patients, including payor of last resort, and validates that meet the requirements, as per funder (CDPH and HRSA).
• Initiates greetings and positive interaction with patients, visitors, and staff
• Answers all calls and directs them to appropriate department.
• Represents the CCH mission, vision, and values by acting in a courteous, respectful, attentive and service oriented manner with patients.
• Schedules patient appointments, opens and closes providers schedules, reschedules make-up appointments.
• Provides registration and scheduling support to facilitate continued operations.
• Ensures documentation is accurate, current, and aligned with standard operating procedures.
• Makes appointment reminder calls and updates system with patient insurance.
• Reviews and responds to patient portal messages, voicemails, incoming calls for appointments, and connections to other multidisciplinary team members where appropriate.
• Coordinates the data collection and storage of confidential patient information for reporting purposes.
• Complies with CCH policies and procedures to ensure high quality service delivery.
• Assists patients in accessing HIV care and navigating healthcare systems through completing referrals in a timely manner.
• Provides support and coverage within the department, as needed.
• Assists in report preparation and submission.
• Sorts, handles, and distributes office correspondence.
• Troubleshoots equipment malfunctions, calls for repairs, and evaluates new equipment providing feedback to management.
• Adheres to HIPAA standards and complies with patient confidentiality policies for the retention of patient information, handling, distribution, or disposal of patient health information.
• Attends and participates in meetings, including multidisciplinary committee meetings as required.
• Performs other duties as assigned.

Minimum Qualifications

• High school diploma or GED equivalent is required
• Two (2) years of database experience working in a healthcare or clinical setting is required
• Experience working with patients impacted with chronic conditions related to HIV/AIDS and other infectious diseases, gender-affirming care individuals, persons with substance abuse, mental health, and/or homeless issues is required
• Proficient computer skills including Word, Excel, Access and Power Point is required

Preferred Qualifications

• Bachelor’s degree from an accredited college or university is preferred (Official transcripts are due at the time of interview)
• One (1) year of experience working with HIV patients and programs is preferred
• Experience and knowledge of medical and medication terminology is preferred
• Bilingual is preferred

Knowledge, Skills, Abilities and Other Characteristics

• Knowledge of Microsoft Office Suite
• Knowledge of clerical and standard office practices and procedures
• Knowledge of common office machines including but not limited to computer, keyboard, copier, and fax machine
• Knowledge of medical & medication terminology
• Skilled in the use of standard office equipment
• Demonstrate good phone and email etiquette skills with strong response times
• Demonstrate the ability to use word processing and database software
• Excellent verbal and written communication skills to work with all levels of individuals internally and externally
• Excellent organizational skills and the ability to work with limited supervision.
• Ability to communicate with a diverse environment and communicate with tact and courtesy
• Flexibility and adaptability in performing duties

VETERAN PREFERENCE

PLEASE READ

When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service

To take advantage of this preference a Veteran must:

• Meet the minimum qualifications for the position.

• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, “Are you a Military Veteran?”

• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable

OR

A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER’S LICENSE AT TIME OF INTERVIEW.

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

*Degrees awarded outside of the United States with the exception of those awarded in one of the United States’ territories and Canada must be credentialed by an approved U. S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents bust be presented at time of interview.

• Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.

• CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY HEALTH & HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER