What are the responsibilities and job description for the PBX Operator position at Conway Regional Heath System?
Overview:
This position is a designated as “Safety Sensitive Position” under Act 593 of the State of Arkansas. An employee who is under the influence of Marijuana constitutes a threat to patients/customers which Conway Regional is responsible for in providing and supporting the delivery health care related services.
Qualifications:
Other education and experience may be substituted (if applicable) for the required minimum job qualifications with the approval of the Corporate Director of Human Resources.
- Maintain the continuity of patient care by connecting incoming calls to the proper personnel, placing outgoing calls to family members or other health care facilities, as well as contacting providers through the Medical Exchange system.
- Enhance customer satisfaction by answering the service recovery hotline (5555) in a timely manner and notifying the proper personnel.
- Check and view security monitors and notify security officer on duty of problems.
- Relay messages to the security officer on duty by radio or cell phone.
- Maintain a professional image, positive attitude, and good guest relations.
- Support the CRHS values through positive self-projections.
- Assist and cooperate with functions related to law enforcement agencies, med-flight crews and CRHS facility personnel.
- Maintain a satisfactory attendance record and low absenteeism.
- Maintain effective and thorough communications.
SAFETY SENSITIVE POSITION:
This position is a designated as “Safety Sensitive Position” under Act 593 of the State of Arkansas. An employee who is under the influence of Marijuana constitutes a threat to patients/customers which Conway Regional is responsible for in providing and supporting the delivery health care related services.
No experience required. Background in communications or dispatch preferred. Some computer literacy helpful.
Other education and experience may be substituted (if applicable) for the required minimum job qualifications with the approval of the Corporate Director of Human Resources.