Assistant Director - Primary Care or Specialty Service Lines

Position Summary:

The Provider Network Services (PNS) Assistant Director (AD) functions in a leadership role within PNS, and works in collaboration with Physicians, Service Line Director and Medical Office Staff. The AD will oversee Specialty Service Lines or Primary Care & Pediatrics Service Lines. The AD provides day to day leadership within responsible specialties or programs, and facilitates the performance improvement process with a focus on patient, employee, and physician satisfaction, as well as clinical quality and operational efficiency. The AD assist the Service Line Director in providing support needed to facilitate implementation where appropriate. quality, safety, and experience requirements to achieve operational goals. The AD is accountable for assisting in the overall development, strategic visioning and operational performance of the service line.

Key requirements involve the office coding billing and collections; patient service design; employee management and training; corporate and regulatory compliance; risk management; policy & procedure management; medical record management; technical issues to include information technology; physical office issue resolution; physician issue resolution; daily flow and evaluating standards of care for patients. In conjunction with SLD, facilitate the performance improvement process with a focus on patient, employee, and physician satisfaction, as well as clinical quality and operational efficiency. Presents new approaches and provides the support needed to facilitate implementation where appropriate. Works with the interdisciplinary teams to deliver an exceptional patient experience and monitors the quality of care delivery. Monitors and evaluate the effectiveness of the care pathway and modifies as necessary and acts as a liaison with outside care providers and referral sources when needed. The AD must be willing to coordinate alternate housing within the facility in advance of shifts when inclement weather potentially threatens the ability to get to the facility. The AD may be required to report back to work during any emergency situations.

Qualifications:

Education:

• High School Diploma required.
• Associates degree in Healthcare Administration or closely related field preferred.

Experience:

• A minimum of three (3) years specific medical practice experience required. (Five preferred)
• Previous medical practice leadership experience preferred.

Licensure/Certification/Registration:

• Current License or Certification in the state of South Carolina in good standing required, if held

Special Skills:

• Ability to work effectively and collaboratively with nursing colleagues, physicians, department heads, and member of executive leadership required.
• Demonstrated proficiency with Microsoft Outlook, Word, Excel, Explorer and PowerPoint required.
• Exemplary core customer service skills strongly required.
• Knowledge of program development and administration preferred.
• Strong organizational skills required.
• Strong verbal and written communication skills required.
• Ability to remain calm and professional in all situations required.
• Ability to consistently exercise independent judgment required.