BDC Representative

BDC Representatives will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls). BDC Representatives will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources.

Job Responsibilities:

• Communicate effectively with customers and prospects according to their preferred method of communication via phone, text, and email
• Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available inventory
• Maintain professional and outgoing demeanor with customer base to build rapport by asking engaging questions and actively listening for key concerns/motivations
• Utilize contact management program to update customer files with proper notes of contact, emails sent, information/calls received, etc.

· Schedule appointments

• Performs other related duties as assigned

Job Requirements:

· Previous customer service experience required

• Prior dealership service BDC experience preferred
• Requires strong communication skills in order to work most effectively with customers
• Must be internet savvy, have good computer skills and excellent organizational skills to help keep track of all leads
• Excellent follow through and follow up skills
• Must be able to work in fast paced environment
• Outgoing, upbeat personality with excellent interpersonal skill

Benefits include:

· Medical, Dental and Vision Insurance

· 401K

· Weekly pay plus commission

· Holiday pay

· Paid vacation

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Have you previously worked in a dealership BDC?

Experience:

• Dealership BDC: 2 years (Required)

Work Location: In person