What are the responsibilities and job description for the Customer Service Specialist position at Convoy Supply?
Customer Service SpecialistJoin Our Team at Convoy – Where Your Career Builds as Strong as Our Materials!Founded in 1972, Convoy is North America’s trusted distributor of top-tier construction materials. With over 40 locations in US and Canada, we’ve grown into a leader in the industry, but we never forget the core values that got us here: exceptional products, outstanding customer service, and a genuine commitment to helping our customers thrive.At Convoy, we don’t just offer jobs – we offer career-building opportunities. Here, you’ll be part of a dynamic, supportive, and fun environment where your voice matters, your growth is a priority, and success is something we all share.We’re looking for passionate individuals who want to make an impact, bring fresh ideas, and be part of a team that values integrity, hard work, and collaboration. Whether you’re just starting your career or looking for your next challenge, Convoy is the place to build something meaningful – for yourself, for our customers, and for your future.Why Convoy Supply?Growth Opportunities: We believe in developing our people and offering them the chance to advance.Teamwork at Its Best: Success isn’t just about individual effort – it’s about what we achieve together.Commitment to Safety: Your well-being is a top priority, every day.Comprehensive & Competitive Benefits: Robust benefits package designed to support you and your family’s health and well-being, and peace of mind, which also include:Employee Assistance Programs and Telemedicine ServicesRetirement saving plansEmployee referral bonusesPaid training and developmentPaid time off (vacation, sick time and company-paid holidays)Short- and Long-term disability coverageOvertime available in peak periodsNo long-haul driving – home very nightFleet of well-maintained trucksResponsibilitiesProcess customer transactions such as orders, quotes, and/or returnsCoordinate delivery and/or pick up of customer orders with the operations teamEducate customers on different products and their applicationsGenerate, place, and confirm purchase orders with suppliersReceive payment for merchandise or services sold and log sales into the computer; responsible for payments received and adhering all administrative and accounting related proceduresParticipate in the physical inventory of warehouse materialsRequirementsExperience assisting customers with product procurement - preferably in the building supply and/or construction industryProblem solving skills with a natural ability to respond quickly and accurately to inquiries, handle a fast-paced environment, and keep a sense of humorExcellent decision making and ability to take initiativeWell organized, strong attention to detailMust be a respectful team playerExcellent communication skills in English, spoken Spanish is an assetAs an Equal Employment Opportunity (EEO) employer, Convoy Supply Inc. provides job opportunities to qualified individuals without regard to race, color, ethnicity, religion, gender, sexual orientation, national origin, age, marital status, physical or mental disability, familial or military status, in accordance with applicable federal, state and local EEO laws. All candidates for employment must successfully complete pre-employment drug testing and background verification before employment is finalized.
Salary : $26 - $30