Field Teams Operations Manager

Convoy of Hope considers all team members to be ministers of the Gospel. Employment at Convoy of Hope is viewed as a calling from God to serve others through our faith and core values. As part of this calling, team members may be asked to pray with or provide spiritual care to fellow employees, donors, guests, or others we serve. Every team member is expected to model Christ-like character and to integrate their faith into their work and interactions.

Ministry Function

The Field Teams Operations Manager supports the ministry of Convoy of Hope by managing, facilitating, and assisting Field Teams groups.

Essential Duties & Responsibilities

1. Collaborates with internationally and domestically focused operations colleagues to ensure balanced workflow and thorough customer service internally and externally. This is executed for all operational and relational touch points as it relates to performing the administrative functions of sending domestic Field Teams.
2. Serves as a field leader for up to eight teams each year, as requested.
3. Manage Field Teams applications and date requests.
4. Works with Senior Director - Field Teams and Field Teams Operations Director to help manage financial elements of Field Teams engagement. This includes, but is not limited to, helping with check requisitions, budget communication with team leaders, and other budgeting-related duties.
5. Provides oversight to field team deployments. This includes the following.
   1. Provides materials and support for group leaders and team leaders.
   2. Tracks payments and due dates for each team.
   3. Thoroughly communicates with group leaders.
   4. Coordinates with the Travel team to book all Field Teams group travel.
   5. Runs background checks for each team member, either through the affidavit process or performing background checks.
   6. Records and reports volunteer hours and other statistics after each team.
   7. Processes forms for group members in a timely and efficient manner.
   8. Communicates with domestic hosts about team details and logistics.
6. Responds to website inquiries, emails, and phone calls.
7. Evaluates systems to make sure they are serving efficiently and effectively.
8. Interacts with various departments at Convoy of Hope to stay aware of needs and opportunities.
9. Prepares and coordinates all Field Teams documentation and reports, including requests from Communications & Marketing, financial forms, and external reporting.
10. Completes all other duties as assigned. 

Required Knowledge, Skills & Abilities

1. A bachelor’s degree is preferred. A high school diploma or equivalent is required.
2. One or more years of office experience is required. Church and ministry experience is beneficial.
3. Demonstrates proficiency in PC or Mac and software programs, including Microsoft Office, Google Suite, and project management software.
4. Possesses strong organizational skills for handling several projects at once and has meticulous attention to detail.
5. Displays excellent written and verbal communication skills for tactful communication with pastors and team leaders.
6. Exhibits excellent grammar and punctuation skills for writing reports.
7. Follows verbal directions and written processes accurately and methodically.
8. Remains committed to regular travel — both domestically and internationally.
9. Able to travel domestically and internationally as needed.
10. Able to perform some physical labor, lifting up to 50 lbs. infrequently. 

Organizational Values & Ministry Participation Requirements:

1.    As a Christian organization, Convoy of Hope believes it is critical that team members embrace the organization's religious purposes for which it exists and not only agree with its Statement of Faith but demonstrate it in their lives on an ongoing basis.

2.    Demonstrates cultural awareness, humility and an ability to learn from international colleagues to strengthen global collaboration.

3.    All team members are expected to contribute to the successful coordination and delivery of major organizational events (IWD, etc), working cooperatively across working groups as needed.

4.    Attends and actively participates in COH At Home Week meetings and activities as a required responsibility to the organization and fellow team members.

5.    Serves as an advocate for the ministry, striving to nurture, broaden, and develop financial and other resource opportunities to support and expand organizational and program ministry. 

6.    Positively represents the ministry of Convoy of Hope, including its mission statement and core values, to all outside constituencies.

Supervisory Responsibilities 

This position involves supervising volunteers.