Ministry Function

The Enterprise Applications Director supports the ministry of Convoy of Hope by configuring, supporting, and maintaining Microsoft Dynamics 365, Salesforce, and Monitoring and Evaluation enterprise software applications. This position continually improves and enhances Convoy’s enterprise platforms, gathering requirements and feedback, designing scalable best practice solutions, managing the product road map, and identifying areas of improvement. The Enterprise Applications Director must have a good understanding of the Dynamics 365 and Salesforce platforms and be able to understand Convoy’s current setup and business objectives with an emphasis on supply chain and fundraising.

Essential Duties & Responsibilities

1. User Management and Access Control: continuously reviews and optimizes role-based authorizations within Dynamics 365 and Salesforce environments to ensure secure and efficient system usage.
2. System Monitoring and Maintenance: proactively monitors Dynamics 365 and Salesforce environments to identify and resolve performance issues, ensuring optimal system performance, availability, and reliability.
3. Release and Change Management: stays up to date with upcoming releases and fixes for Dynamics 365 and Salesforce, assessing their impact on the environment and coordinating the implementation of release and change management processes.
4. Administration: serves as the primary point of contact for the entire application, including security coordination of APIs and software vendors, license utilization and projected needs, and analyzing and modifying the system configuration, to include testing and debugging in response to support tickets.
5. Integration Support: works with external vendors to troubleshoot issues and resolve performance problems with APIs.
6. Documentation and Knowledge Management: documents key processes, system designs, and Standard Operating Procedures related to Dynamics 365 and Salesforce administration, maintenance, and troubleshooting.
7. Maintenance Notifications: monitors and communicates scheduled maintenance notifications to internal teams, minimizing disruptions to operations.
8. Collaboration: works closely with cross-departmental teams and vendors, including developers, analysts, and stakeholders, to address system requirements and improve user experiences. Works with other working groups within Convoy of Hope to ensure proper workflows and training documentation.
9. Oversees Salesforce configuration changes, including (but not limited to) flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
10. Utilizes strong analytical and data management skills to create Key Performance Indicator reports for the Office of the President and other reports as assigned.
11. Monitors data integration and identifies and resolves problem areas using Data Modeling and Migration tools.
12. Oversees and troubleshoots reports, builds dashboards, and transforms numerical data into usable information to assist Convoy of Hope in making strategic business decisions.
13. Helps architect new initiatives to increase efficiency in collecting data into CRM and reporting out of CRM or interfacing with other databases within the organization.
14. Provides an in-depth look at performance (ROI) of fundraising direct mail, email strategies, and events.
15. Documents system configurations and Provides training materials for end users and new hires.
16. Helps maintain health of database by offering support and best practice recommendations.
17. Fulfills other duties as assigned.

Required Knowledge, Skills & Abilities

1. A bachelor’s degree is preferred; A high school diploma or equivalent is required.
2. Three or more years of experience as a Dynamics 365 Administrator or in a similar role, or two or more years of experience as a Dynamics 365 Administrator consultant, is required.
3. Experience working on or closely with Supply Chain or Fundraising teams is preferred.
4. Displays strong customer service skills, interpersonal communication skills, and attention to detail.
5. Exhibits ability to multitask with speed, accuracy, and efficiency, completing each project within time deadlines.
6. Is confident and outgoing, with a strong emphasis on customer satisfaction.
7. Demonstrates a deep understanding of Microsoft Dynamics and Salesforce applications, architecture, and modules.
8. Displays proficiency in user management, access control, and permissions allocations within Microsoft environments.
9. Possesses knowledge of supporting release and project management processes. 
10. Exhibits excellent documentation and knowledge management skills.
11. Demonstrates strong analytical and data management skills.
12. Possesses experience with Data Modeling and Migration tools.
13. Displays communication skills needed for clear explanation of reports and data sets.
14. Attends and actively participates in Convoy of Hope At Home Week meetings and activities as a required responsibility to the organization and fellow team members.
15. Serves as an advocate for the ministry, striving to nurture, broaden, and develop financial and other resource opportunities to support and expand organizational and program ministry.
16. Positively represents the ministry of Convoy of Hope, including its mission statement and core values, to all outside constituencies.
17. As a Christian organization, Convoy of Hope believes it is critical that team members embrace the organization’s religious purposes for which it exists and not only agree with its Statement of Faith but demonstrate it in their lives on an ongoing basis.

Supervisory Responsibilities   

This person has direct supervisory responsibilities.