What are the responsibilities and job description for the Program Manager (Hyperscale Accounts, Global Cloud and Data Centers) - Americas position at Convergint Technologies, LLC?
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Regional Program Manager to join our amazing culture. In this role, you will own the program in supporting CTCs management of projects across the Americas from process, execution, delivery, and reporting perspective. This will support the regional operation teams and local project managers from each build to ensure the installation and commissioning meets the customers' standards/requirements. As a Hyperscale Program Manager of Global Cloud and Data Centers Vertical Market, you are a part of a dynamic team that allows you to grow as Convergint grows.
Who You Are
You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Program Manager.
Position Summary:
The Hyperscale Program Manager within Global Cloud and Data Center Vertical Markets provides oversight and responsibility for management of the portfolio of projects executed and managed by Convergint team. They are responsible for implementing and maintaining the account program, standards, procedures, and process for assigned account(s). The GCDC Program Manager acts as the primary point of contact to clients for resolution of project and operational issues, and performs periodic project and program reviews, making recommendations for improvement and marshalling the implementation of those recommendations. The GCDC Program Manager will actively participate in sequencing projects, adjusting timelines, and modifying scope documents to achieve program objectives. They will drive consistency in communications and documentation with the customer(s) and within the account. They will oversee the full life cycle of data center projects from design and build through completion from the program management perspective. They are also responsible for developing and executing a service/support plan for a data center customer across the company. The GCDC Program will work as part of a core account team that's responsible for account success, which is measured by overall customer satisfaction, financial performance, and account growth.
What you'll do with "Our Training and Your Experience"
* Develop, implement, and manage the account program successfully for designated Data Center customers.
* Acts as the primary point of contact on individual accounts, responsible for managing communications for all Convergint engagements. Becomes a subject matter expert on working with our customers through an understanding of their business needs and knowing how to navigate their organization.
* Implement the program, sharing customer vision and expectations for internal alignment. Implements standard processes and tools that drive internal efficiencies and fosters uniformity of work.
* Supports Strategic Account Manager to introduce additional Convergint offerings. Demonstrates value through an understanding of technologies and services to bring innovative solutions to our customers. Engages the support of internal resources and partners to introduce expertise that helps customers develop and implement their strategies
* Drives collaboration between regions and divisions and ensures that best practices are implemented and shared across locations. Leads and assists with continuous growth year after year, through innovative solutions delivered in a repeatable, scalable, and cost-effective manner
* Create meaningful and constructive relationships withal vendor technical teams.
* Create and maintain the customer playbook.
* Be a team player, team leader and work closely with our local offices (CTCs) and other strategic initiative teams across all regions to the highest levels of customer satisfaction and upsell Convergint's value proposition.
* Be instrumental in the continued support and development of the vertical and practice, promote and be an advocate for Convergint's Values and Beliefs.
* Serves as SME to specific customers' technical standards and procedures.
* Maintain internal share point site for internal colleague support and training.
* Responsible for the execution and delivery of new product solutions to customers and partners to ensure CTC's ongoing competitive position for all product lines across EMEA and UK
* Oversees the product development lifecycle and has experience interacting with technical colleagues (project managers, engineers, specialists/technicians, sales, etc.).
* Leads and coordinates product introductions, and updates.
* Remain engaged on new and up and coming technologies.
* Continue to look at current technology with field understanding as a door to becoming more efficient and successful on all projects.
* 25% to 50% travel in average
* Performs other duties and responsibilities as requested or required.
What You'll Need
* Excellent organizational skills related to Program/Project Management.
* Broad based industry and market knowledge of network and Data Center technology ie C-Cure, Lenel, AMAG, Genetec, etc.
* Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, Visio and Project.
* Exceptional written and oral communication skills, with ability to deliver presentations to multiple levels of an organization.
* Strong work ethic with personal motivation to function individually and part of a team.
* Ability to create internal and external organizational alignment through relationships, communicating vision and team building.
* Understanding of appropriate levels of protections regarding to customer personnel, information, and property, both real and intellectual.
* An experienced leader that acts as a role model while guiding, developing, and mentoring others within the organization.
* Strategic thinker with analytical problem-solving tools and techniques.
* Capabilities in implementing program deliverables, leveraging understanding of cultural differences in business practices for other regions or countries.
* A team player with the ability to effectively communicate internally across Convergint nation as well as externally with our customers and ECO system partners.
* A valid driver's license with a clean driving record.
Company Benefits
Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:
- 10 Company Holidays and Paid Time Off starting at 13 days annually
- Fun & Laughter Day Off
- Medical, Dental & Vision Plan
- Life insurance & Disability Plan
- Wellness Program
- 401K Matching Plan
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Vehicle reimbursement plan or company vehicle
- Corporate Social Responsibility Day
- Cell phone reimbursement (if applicable)
- Paid parental leave
Requirements:
Education: Bachelor's degree
Minimum Experience: 5 Year Data Center Hyperscale Projects Electronic Security Experience
10 Year Data Center Projects Electronic Security Experience
Employment is contingent upon successful completion of background investigation and pre-employment drug screen
Pay Rate: $100,000-$120,000 USD
Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.
Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.
This posting is expected to remain open until 2/16/2026
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This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Convergint Technologies is an Equal Opportunity Employer who is committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace.
Employment is contingent upon successful completion of background investigation and pre-employment drug screen.
All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for an inverview.