What are the responsibilities and job description for the Practice Manager position at ConvenientMD?
At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.
The Opportunity
As a Practice Manager at our Sanford, Maine urgent care clinic, you will play a pivotal role in the day-to-day operational efficiency of the clinic while contributing to its long-term strategic goals. The ideal candidate will possess a strong background in healthcare administration, financial management, and team leadership.
This is the perfect opportunity for someone who is looking for a company where their work is valued and recognized by leadership. If you are skilled in relationship building, are a strong people-manager, and thrive in a fast-paced role where you’re balancing multiple responsibilities at one time, we encourage you to apply!
Your Impact
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The Opportunity
As a Practice Manager at our Sanford, Maine urgent care clinic, you will play a pivotal role in the day-to-day operational efficiency of the clinic while contributing to its long-term strategic goals. The ideal candidate will possess a strong background in healthcare administration, financial management, and team leadership.
This is the perfect opportunity for someone who is looking for a company where their work is valued and recognized by leadership. If you are skilled in relationship building, are a strong people-manager, and thrive in a fast-paced role where you’re balancing multiple responsibilities at one time, we encourage you to apply!
Your Impact
- Operational Management: Oversee and optimize daily clinic operations to ensure efficient and effective patient care.
- Efficiently manage and lead the scheduling operations for the clinic, ensuring optimal utilization of resources and staff to meet patient needs.
- Collaborate with healthcare providers and support staff to maintain a high standard of patient service.
- Enforce clinic policies and procedures to ensure compliance with regulatory standards.
- Act as the point of contact for any patient feedback, working with the Medical Leadership team to address concerns.
- Place and manage orders for medical supplies, equipment, and other necessary materials in a timely and cost-effective manner.
- Coordinate with the finance department to track expenses related to supplies and ensure adherence to the budget.
- Team Leadership: Recruit, train, supervise, and engage clinic staff, fostering a positive and collaborative and supportive work environment.
- Conduct performance evaluations and provide ongoing feedback to enhance staff development.
- Foster teamwork and effective communication among all clinic team members.
- Strategic Planning: Collaborate with the Regional Leadership team (Director of Operations & Medical Director) to contribute to the development and execution of strategic initiatives.
- Analyze market trends and competitive landscape to identify growth opportunities.
- Implement strategies to enhance the clinic's market presence and community engagement.
- Quality Assurance: Monitor and maintain compliance with quality standards, regulatory requirements, and accreditation criteria.
- Implement quality improvement initiatives to enhance patient outcomes and satisfaction.
- Communication and Collaboration: Partner with your District Director along with corporate resources to ensure effective communication and goal alignment.
- Exceptional people manager and team leader: 1-3 years of demonstrated success in leading, mentoring, and growing teams.
- Experience in similar roles: Demonstrated skills in medical practice management, human resources, and data analysis.
- Driven and self-motivated: Ability to work independently, possess a level of initiative and enthusiasm to help drive results.
- Effective communicator (written and verbal) and cross collaborator: Ability to establish and maintain positive relationships with team members and stakeholders across the organization.
- Knowledge of healthcare or adjacent industry: Familiarity with medical billing systems, basic medical coding, and basic medical terminology.
- Technically savvy: Experience with Microsoft Office, specifically SharePoint, Word, and Excel.
- Availability: Work in clinic Monday through Friday with a rotating on-call for weekends and flexibility to support the opening and closing of clinic regularly.
- Degree in degree in health management, health administration, nursing, business administration, or related field.
- Experience with When to Work, Clockwise, ADP, and Envi.
- Collaborative team environment that encourages professional growth
- Urgent care services at no cost to our team members and their families
- Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance
- 401k match after one year of service
- Access to our primary care (depending on location)
- Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families
- Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
