Dispatcher - Full Time

At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

The Opportunity

We are seeking a Dispatcher to oversee and support the daily operations of our medical courier team. This critical role ensures the safe, timely, and compliant transport of laboratory specimens, medical supplies, and equipment between our 50 urgent care clinics, warehouse, and central laboratory.

The ideal candidate is detail-oriented, proactive, and experienced in coordinating multiple routes within a healthcare environment. This position is best suited for someone who thrives in a fast-paced setting, enjoys logistics coordination, and takes pride in maintaining high standards of accuracy and service.

Please note this job requires you to be on-site at our Manchester Warehouse & Laboratory. We are seeking both a full-time (40-hours a week) and part-time (30 hours a week) team member.

Position Highlights

• Physical Requirement: Must be able to lift, carry, and move up to 50 pounds regularly, including boxes of medical supplies and lab specimens.
• Medical/Physical Requirement: Completion of a Medical/Physical examination is required prior to hire and may be repeated periodically to ensure ability to safely perform job duties.
• Active Work Environment: This position involves frequent standing, walking, bending, and movement between warehouse, courier, and laboratory settings.
  
  

Your Impact

• Serve as the main point of contact for couriers, clinic staff, lab personnel, and warehouse teams.
• Monitor courier activity throughout the day, responding promptly to urgent or unplanned requests.
• Ensure compliance with all specimen handling, biohazard transport, and HIPAA regulations.
• Maintain accurate courier logs, delivery records, and route tracking data.
• Process internal clinic orders through procurement software and prepare shipments for courier delivery.
• Receive incoming shipments in the warehouse and organize products in designated locations.
• Managing inventory levels, barcoding all inventory in the warehouse, and replacing stock as needed
• Schedule and track routine vehicle maintenance to ensure fleet readiness and reliability.
• Support reporting needs and data entry using Microsoft Office and related software tools.
• Identify opportunities to improve route efficiency, reduce costs, and enhance service reliability.
  
  

Who You Are

• Education: High school diploma or equivalent required; Associate degree preferred.
• Experience: 2 years of experience in courier coordination, dispatching, or logistics (medical or clinical settings preferred).
• Excellent Communicator: Excellent verbal and written communication skills, with the ability to convey complex technical information to non-technical audiences.
• Industry & Compliance Knowledge: Knowledge of specimen handling, chain of custody, and biohazard transport protocols.
• Organized & Adaptable: You manage multiple priorities with ease, staying organized and focused while navigating a fast-paced, dynamic environment.
• Technologically Savy: Proficiency in Microsoft Office, route tracking, dispatch software, and reporting tools.
  
  

Why ConvenientMD?

• Collaborative team environment that encourages professional growth
• Urgent care services at no cost to our team members and their families
• Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance
• 401k match after one year of service
• Access to our primary care (depending on location)
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families
• Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more
  
  

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.