Application Analyst

At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

The Opportunity

We’re seeking a confident, self-motivated Application Analyst to support our enterprise suite of clinical, financial, and operational applications. Reporting to the Chief Information Officer, the Application Analyst will play a critical role in ensuring the systems that support our clinical and operational teams are managed and maintained at peak efficiency. This individual will serve as the lead analyst for all enterprise system interfaces and integrations and will be responsible for ensuring our customer support metrics are consistently met.

The ideal candidate is detail-oriented, has outstanding communication skills, and brings strong experience with Electronic Medical Record (EMR) systems and healthcare technology integration, including interface protocols. We're looking for someone eager to contribute to a collaborative team and help drive continuous improvement across our systems.

Please note, this role requires you be onsite in our Portsmouth, New Hampshire office Monday through Friday.

Your Impact

Role

As an Application Analyst, you will directly contribute to the success of our clinical and operational teams by ensuring our enterprise systems are reliable, integrated, and effectively supported. In this role, you will:

• Support and Optimize EMR Systems: Leverage your experience with Electronic Medical Records (EMR) to maintain, support, and enhance system functionality, ensuring optimal performance and user experience across clinical workflows.
• Resolve Interface and Integration Challenges: Apply advanced troubleshooting skills to identify, analyze, and resolve interface and interoperability issues between EMRs and other clinical, operational, and financial systems.
• Collaborate on Support Strategies: Partner with business and clinical stakeholders to design and implement effective support policies, procedures, and Service Level Agreements (SLAs) that meet the evolving needs of the organization.
• Maintain Systems and Documentation: Utilize system management tools to oversee operational deliverables, maintain detailed and up-to-date system documentation, and support process automation efforts.
  
  

Who You Are

• Education & Experience: Bachelor’s degree or equivalent experience required; minimum of 3 years supporting clinical applications in an enterprise environment.
• Electronic Medical Record (EMR) proficiency: Demonstrated experience working with Electronic Medical Records systems in a clinical or healthcare setting.
• Attention to detail: Highly detail-oriented, ensuring accuracy and consistency across all aspects of clinical application support and documentation.
• Communication & critical thinking: Excellent verbal and written communication skills, paired with strong critical thinking to analyze issues and propose effective solutions.
• Technical requirements & implementation: Ability to define technical requirements, develop project plans, and implement solutions based on business needs and specifications.
• Business analysis & translation: Proficient in interpreting and transforming business requirements into functional and technical deliverables.
• Project management & prioritization: Capable of managing projects under tight deadlines while balancing multiple and competing priorities effectively.
• Project planning & execution: Skilled in designing, organizing, and executing project plans, ensuring timelines, milestones, and deliverables are met.
• Travel requirements: Ability to travel to ConvenientMD clinics and facilities across MA, NH, and ME, as well as to additional locations in other states, as needed.
  
  

Why ConvenientMD?

• Collaborative team environment that encourages professional growth
• Urgent care services at no cost to our team members and their families
• Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance
• 401k match after one year of service
• Access to our primary care (depending on location)
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families
• Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more
  
  

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.