Customer Service Representative-Call Center

Convaid an ETAC company, established in 1976 and a leader in adaptive assisted pediatric mobility products is seeking a Customer Service Representative for their Parts/Technical Support call center onsite in Torrance, CA.

The Customer Service Representative for Parts/Technical Support will be responsible for providing customer-facing support via phone calls and email focusing on parts and technical support for pediatric mobility products.

The ideal candidate has excellent communication skills, 2 years of call center customer service experience, mechanical aptitude and problem-solving skills.

***This role specifically provides support for parts and technical concerns related to wheelchairs so being mechanically inclined is a huge plus, but we are willing to train.

Convaid offers…

$21.00-$23.00 hour (based on experience)

First shift, M-F

Medical, dental, vision insurance

PTO

401K plan with match

Paid holidays

Customer Service Representative Responsibilities: 

• Manage incoming calls and assist customers with product selection, pricing, and inquiries.
• Prepare quotes, including pricing and lead times, and conduct follow-ups on inquiries and orders.
• Apply mechanical aptitude and problem-solving abilities to effectively resolve product-related customer issues.
• Process and enter customer orders into the order management system.
• Coordinate with customers to secure timely approvals on outstanding orders.
• Collaborated with the shipping department to ensure accurate and on-time order fulfillment customer requirements.
• Facilitated product returns by issuing Return Authorizations (RAs) in compliance with company policies.
• Build and maintain effective working relationships with customers and internal departments, including Sales, Purchasing, and Credit, to support operational efficiency.
• Work independently and collaboratively to achieve individual and team sales goals.

Customer Service Representative Qualifications:

• 2 years of call center customer service experience.
• Proficiency in Microsoft Word, Excel and Outlook.
• Must enjoy being on the phone handling high call volume.
• Strong organization and time management skills as well as a stickler for details.
• Ability to remain professional, courteous and composed under pressure.
• Must exhibit a positive attitude and be self-motivated.
• Mechanical aptitude strongly preferred.