COMMERCIAL SALES SUPPORT MANAGER

Job Summary:

The Commercial Sales Support Manager is responsible for achieving product sales, units, profit dollars, and growth objectives with a focus on the Commercial Marketplace. They ensure measurements are in place to assess impact, complete sales, and profit targets, and refine offerings. They also build strong relationships with stakeholders to communicate product and equipment strategies to ensure success. This individual possesses a strong understanding of all systems related to purchasing and procurement to provide overall direction.  They also advise management on needed actions and demonstrate the company's values and competencies. The Commercial Sales Support Manager will join our mission to "Make the tech in the truck more efficient" and embrace our vision to "Enhance lives through solutions."  

Core Values:

♥   Honesty – We keep our promises, are truthful, and instill confidence 

♥   Excellence – We passionately deliver exceptional experiences

♥   Accountability – We are all accountable and strive for results 

♥   Respect – We value others, care about people, and treat them respectfully

♥   Teamwork – We work together to provide solutions internally and externally

Essential Functions:

• Sales management of commercial inside sales focused on the goal of reducing quote times to within 24 to 48 hours per request
• Provides expert estimating of commercial equipment such as rooftop units, ductless split systems, water source heat pumps, radiant and unit heaters and other equipment as required
• Works a hybrid schedule of remote and in-office duties as agreed upon with their supervisor 
• Reviews regional standards to ensure inventory is available to satisfy minimum regional requirements
• Monitors support emails to ensure all assigned tasks are completed on time
• Ensures clear communication with other departments to carry out our company’s mission effectively and to care for our customers’ needs
• ­­­­Perform other job-related duties as assigned

Required Skills/Abilities:        

• Ability to work effectively in a fast-paced environment 
• Excellent interpersonal and customer service skills
• Excellent verbal and written communication skills
• Ability to manage priorities effectively and prioritizes tasks based on importance 
• Excellent attention to detail  
• Excellent time management skills 
• Ability to navigate and resolve internal and external challenging situations effectively and resourcefully 
• Intermediate skills in the use of Microsoft Office products
• Ability to conduct essential business math functions of addition, subtraction, multiplication, and percentages
• Ability to establish and maintain effective relationships with customers, co-workers, and stakeholders
• Skill in using web-based tools to research products and information
• Knowledge of HVAC products, concepts, and industry as a whole preferred

Qualifications:

• High School Diploma or a GED is required; a Vocational School Degree/Certificate, associate or bachelor’s degree in a related field preferred 
• 2 years of experience as a Sales and/or Service Associate in HVAC or similar industry preferred

Physical Demands of the Job:

• Sitting for long periods
• Keyboarding for long periods
• Clarity of vision at approximately 20-36 inches
• Jobs site visits.
• Driving to customer locations.

Benefits:

1. Generous Paid Time Off Policy
2. 401(k) Retirement Program with Company Match
3. Medical, Dental, and Vision plans with Medical Expense Reimbursement Program featuring Healthcare Savings Account and "No Deductible" Medical plans
4. Employer Paid Short and Long-Term Disability and Life insurance coverage, College Tuition Program, and a comprehensive Employee Assistance Program
5. Multiple Bonus Opportunities

Johnstone Supply provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.