What are the responsibilities and job description for the Fulfillment Operations Technician position at Controlled Products Systems Group, Inc.?
Controlled Products Systems Group (CPSG), an affiliate of Chamberlain Group, is a one-stop distributor of access control and perimeter security products for professional dealers and installers across residential, commercial, and industrial markets. With a personal approach to business, our employees—whether in one of our branches nationwide or at our corporate office—are committed to serving our customers and supplier partners with dedication and expertise.
Perform all warehouse tasks in compliance with standard work procedures and company policies
Manage inbound and outbound product flow for assigned customer accounts, ensuring accuracy and
timeliness
Efficiently select, package, and dispatch parts in accordance with customer order specifications
Conduct routine cycle counts to support inventory accuracy and maintain optimal stock levels
Assist customers with order pickup and provide delivery support to customer locations
Conduct basic to advanced modifications to customer products per specified requirements
Oversee outbound shipment processes and ensure proper documentation and handling
Respond to incoming telephone inquiries and perform administrative duties as needed
Maintain a clean, safe, and secure working environment by following all safety protocols and company
standards
Train team members on warehouse tasks using visual aids and standard procedures
Identify process deviations and report them to supervisors for immediate resolution.
Report damage to company equipment or infrastructure to ensure timely repairs and minimize safety
risks.
Contribute to process improvement efforts to enhance warehouse efficiency and service quality
operations.
Maintain regular and reliable on-site attendance, and work assigned shifts and schedules, including overtime as required.
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
Protect CPSG’s reputation by keeping information confidential
Maintain professional and technical knowledge by attending educational workshops, professional
publications, establishing personal networks, and participating in professional societies
Contribute to the team effort by accomplishing related results and participating on projects as needed
Minimum Qualifications
High School Diploma or GED Equivalent
Forklift Certification
3 years experience in a high volume warehouse environment
Strong attention to detail and commitment to safety and quality.
Ability to work independently and manage tasks with minimal supervision.
Experience handling specific customer accounts and coordinating logistics.
Excellent communication and customer service skills
Basic computer proficiency
Ability to read and write in English
Valid driver's license
Willingness and ability to travel up to 10% as required by business needs
Preferred Qualifications
Yellow Belt Certification
Prior welding/torch experience
Familiar with warehouse management systems
Proficiency in Spanish
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence Recruiting@Chamberlain.com.
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time OffSalary : $22 - $34