What are the responsibilities and job description for the Branch Manager position at Controlled Products Systems Group?
Controlled Products Systems Group (CPSG), an affiliate of Chamberlain Group, is a one-stop distributor of access control and perimeter security products for professional dealers and installers across residential, commercial, and industrial markets. With a personal approach to business, our employees—whether in one of our branches nationwide or at our corporate office—are committed to serving our customers and supplier partners with dedication and expertise.
Supervisor I, Branch Operations Responsibilities:
Establish and achieve branch sales and profitability goals as identified in annual budget; facilitate quote management and order fulfillment to effectively deliver product, pricing and sales information to customers and team using insights and data; maintain customer relationships through continuous outreach
Provide oversight for branch customer service, order processing, return goods authorization, technical service requests and overall business functions; identify root cause of any issues in the above functions and provide solutions
Coordinate efforts of branch personnel through on-going communications to ensure clarity on processes, policies and procedures; maintain associate relations through department meetings, on-going interaction; monitor/report associate morale
Manage associates to ensure safety and service objectives are met while ensuring cost and asset utilization are met; ensure company equipment is utilized and functioning properly to reduce safety risks
Ensure availability to planned stocking levels by working with CPSG's purchasing team. Recognize, monitor, and provide timely resolutions to problems with inventory accuracy, obsolescence, and excess stock; maintain accuracy of inventory counts through a regular cycle count program
Oversee purchasing office equipment, office supplies, janitorial items, warehouse material handling equipment, warehouse supplies and packaging materials
Ensure a clean safe working environment and adherence to all established company safety rules and regulations
Responsible for providing accurate reporting and documentation and implementing revisions related to CPSG's Standards and Operating Procedures
Provide training on methods and use of equipment used in handling, storing, maintaining, and shipping stock; communicate changes to employees of company processes and procedures
Coordinate vendor training seminars and other events held on site
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
Protect CPSG’s reputation by keeping information confidential
Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies
Contribute to the team effort by accomplishing related results and participating on projects as needed
Motivate and lead a high performance team by attracting, developing, engaging and retaining team members
Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies
Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications
Lead and motivate individuals and teams to create a workplace culture that is consistent with the CPSG mission, vision and values.
Supervisor I, Branch Operations Qualifications:
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence Recruiting@Chamberlain.com.
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.
Supervisor I, Branch Operations Responsibilities:
Establish and achieve branch sales and profitability goals as identified in annual budget; facilitate quote management and order fulfillment to effectively deliver product, pricing and sales information to customers and team using insights and data; maintain customer relationships through continuous outreach
Provide oversight for branch customer service, order processing, return goods authorization, technical service requests and overall business functions; identify root cause of any issues in the above functions and provide solutions
Coordinate efforts of branch personnel through on-going communications to ensure clarity on processes, policies and procedures; maintain associate relations through department meetings, on-going interaction; monitor/report associate morale
Manage associates to ensure safety and service objectives are met while ensuring cost and asset utilization are met; ensure company equipment is utilized and functioning properly to reduce safety risks
Ensure availability to planned stocking levels by working with CPSG's purchasing team. Recognize, monitor, and provide timely resolutions to problems with inventory accuracy, obsolescence, and excess stock; maintain accuracy of inventory counts through a regular cycle count program
Oversee purchasing office equipment, office supplies, janitorial items, warehouse material handling equipment, warehouse supplies and packaging materials
Ensure a clean safe working environment and adherence to all established company safety rules and regulations
Responsible for providing accurate reporting and documentation and implementing revisions related to CPSG's Standards and Operating Procedures
Provide training on methods and use of equipment used in handling, storing, maintaining, and shipping stock; communicate changes to employees of company processes and procedures
Coordinate vendor training seminars and other events held on site
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
Protect CPSG’s reputation by keeping information confidential
Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies
Contribute to the team effort by accomplishing related results and participating on projects as needed
Motivate and lead a high performance team by attracting, developing, engaging and retaining team members
Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies
Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications
Lead and motivate individuals and teams to create a workplace culture that is consistent with the CPSG mission, vision and values.
Supervisor I, Branch Operations Qualifications:
- Bachelor's degree or equivalent experience
- 7 years experience in a high volume warehouse environment; 5 years of customer account management; experience managing budgets and/or costs of business unit; prior experience with an ERP or similar business software
- Understanding of Microsoft Office Suite
- Valid driver’s license
- Preferred Qualifications Forklift certification; IDEA certification;, Prior people management experience
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence Recruiting@Chamberlain.com.
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.
Salary : $67,600 - $109,225