What are the responsibilities and job description for the Warehouse & Customer Support Administrator position at Controlled Environments Company (CEC)?
About the Company:
Controlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. Established in 1996, the company supports some of the world’s largest multinational manufacturers across the microelectronics, semiconductor, pharmaceutical, life science, and medical device industries.
Job Summary:
We are looking for a highly capable Warehouse & Customer Support Administrator, to work on a busy customer site. The successful candidate will play a critical role in maintaining service levels, coordinating customer enquiries and orders, communicating effectively with internal and external stakeholders to solve day-to-day business problems, and maximise business opportunities for both CEC and the end-customer.
Key Responsibilities:
- Develop good business relationships with new and existing customers.
- Deal with customer enquiries by phone, email, and in person.
- Support the delivery of customer service excellence at every opportunity.
- Liaise effectively with internal and external team members to complete tasks, solve problems, quickly turnaround customer orders, and distribute information.
- Perform various actions such as order entry, order management, stock reporting, data input, on a variety of computerized inventory management systems.
- Compile, analyze, and manage the communication of various reports to customers
- Support regular inventory management requests and cycle counting activities.
- Assist with managing stock levels across multiple warehouses ensuring correct inventory mix to support picking activities.
- Track and coordinate shipments (incoming deliveries & customer enquiries) to ensure parts are delivered to the right location at the right time.
- Manage lead times and communicate effectively with customers and internal stakeholders.
- Process delivery dockets, GRNs, and other warehouse documents to ensure they are scanned and saved on our ERP system.
- Coordinate with team on production orders and special orders requiring kitting, assembly, or other additional works.
- Recognise, document, and escalate issues or trends that could impact customer service levels, stock accuracy, process efficiency, following appropriate communication and escalation channels where required.
- Develop an understanding of our product offering, the applications for parts held within the warehouse, and the intricacies of the customers operating environment.
Required Skills & Experience
- Experience working in a similar role and/or industry.
- Passion for delivering first class customer service to customers.
- Ability to identify customer needs and ensure customer satisfaction with every enquiry.
- Good time management skills.
- Strong communication, organisational and administration skills.
- Ability to prioritize, multitask, and operate in a busy working environment.
- Flexible and Pro-active attitude.
- Ability to identify problems before they arise and the initiative to come up with solutions.
- Proficient working with Microsoft Office programs (Outlook, Word, PowerPoint, Excel).
- Experience using computerised inventory management software e.g. ERP, WMS, etc. Prior use of SAP, WMS, Maximo, highly beneficial.
- Prior experience working with spare parts / machine parts / automotive parts / technical products, a distinct advantage.