Technical Support Specialist

IT Support / Technical Support Specialist (ON-SITE – Myrtle Beach)

Pay: $39,500 – $52,000 per year (based on actual ability, not titles, degrees or certifications)

READ THIS FIRST – NON-NEGOTIABLE

• This is NOT a remote job
• This is NOT a desk-only job
• You WILL work evenings, weekends, and occasional overtime
• You MUST live within reasonable driving distance of our office
• You WILL be on your feet, on ladders, and on-site at client locations

If any of the above is a problem, do not apply.

What This Job Actually Is

This is a hands-on technical support role supporting real corporate users, real networks, and real infrastructure.

You will:

• Support corporate desktop and laptop users
• Troubleshoot business networks
• Support and maintain guest Wi-Fi environments built on UniFi
• Assist with commercial camera systems (troubleshooting, maintenance, validation—not babysitting screens)
• Work directly in hotels, condos, offices, and commercial properties

This is not a helpdesk script-reading role.
This is not an entry-level “watch and learn” position.
This is not a role for someone who needs constant supervision.

You MUST Have

• Common sense (this matters more than certifications)
• The ability to listen before talking
• Clear, professional communication skills
• A strong work ethic and personal accountability
• The ability to figure things out
• Technical aptitude and curiosity
• The ability to work unsupervised
• Good character and reliability
• A clean driving record

If you need to be told what to do every step of the way, this job is not for you.

About Contractdata

Contractdata is not a typical local IT shop. We operate as:

• Managed Services Provider (MSP)
• Internet Service Provider (ISP)
• Hosted PBX / VoIP provider
• Large-scale video surveillance system designer and operator
• TV service provider

You will gain exposure to enterprise-grade systems that most local “IT tech” jobs will never touch.

REQUIRED Technical Experience (Not Optional)

• 2 years supporting Windows desktops and laptops in a business environment
• Strong working knowledge of:
• DNS
• DHCP
• VPNs
• Ability to troubleshoot:
• Software issues
• Hardware failures
• Network connectivity problems
• Experience with:
• Windows Server 2012 / 2016 / 2019 / 2022
• Windows 10 and Windows 11
• MacOS
• IOS
• Android
• Windows Domain administration:
• Active Directory
• Group Policy
• Comfort working in UniFi-based network environments
• Willingness to learn and support commercial camera systems

Job Details

• Job Type: Full-time
• Work Location: In-person only

Myrtle Beach, SC 29577

Benefits

• Fully paid health insurance
• Paid time off
• Professional development assistance
• Pet care allowance
• Incentives to quit smoking or lose weight
• Time off for volunteer work
• Up to $2,500 per semester tuition for dependent children

Schedule (Reality, Not Marketing)

• Day shifts
• Evening shifts
• Night work when required
• Weekends as needed

Required Experience

• Active Directory: 2 years
• Desktop Support: 2 years
• DNS: 2 years

Final Word

This job is for someone who:

• Wants real technical experience
• Can handle responsibility
• Takes pride in solving problems
• Doesn’t need hand-holding
• Understands that IT happens outside an office chair

If that’s you, apply.

If not, save both of us the time.

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Benefits:

• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement

Experience:

• Technical support: 2 years (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Myrtle Beach, SC 29577 (Required)

Work Location: In person

Salary : $39,500 - $52,000