Director, Retail Janitorial Operations (Operations)

Overview

Contract Services Group, Inc. (CSG) specializes in providing cleaning and related services to a variety of industry facilities throughout the Southwestern United States.  These include hotels/resorts, multi-family housing, office, retail, universities, and city-owned municipalities.  We adhere to our core values of customer focus, continuous improvement, integrity, and communication in every aspect of our business. From servicing our clients' premiere facilities to treating our employees with dignity, we believe that quality and commitment to excellence exemplify our business. 

CSG takes enormous pride in our dedication to both employee and facility safety. We believe strongly in protecting the safety of employees, co-­­workers, customers, our customers’ clients, and their surrounding community.  

CSG offers competitive wages and a comprehensive packet of benefits. We strive to not only be fair and honest in all of our dealings but also to set a standard that sets us apart. 

Become a CSG team member!

Job Skills / Requirements

Summary

The Director of Retail Janitorial Operations is responsible for leading and optimizing janitorial and facility services across a large retail portfolio. This role ensures consistent execution of cleaning standards, regulatory compliance, vendor performance, budget management, and customer-facing cleanliness programs that support exceptional shopping experiences and brand standards.

The Director partners with retail operations, facilities, procurement, field leadership, and service providers to develop scalable cleaning programs, drive operational efficiencies, improve service quality, and ensure safe, clean, and welcoming retail environments.

Key Responsibilities

Operational Leadership

• Develop and execute company-wide janitorial and cleaning strategies for retail locations.
• Establish and maintain cleaning standards, operating procedures, and quality assurance programs.
• Ensure consistent service delivery across all retail operatons.
• Monitor operational performance through audits, inspections, and KPI reporting.
• Lead initiatives that improve cleanliness, safety, sustainability, and operational efficiency.

Contract Management

• Manage relationships with retail client, operational leadership and janitorial staff.
• Develop and administer service-level performance metrics.
• Conduct regular business reviews with client to ensure compliance and service excellence.
• Drive continuous improvement and cost optimization across porfolio.

Financial Management

• Manage and adhere to annual operating budgets for janitorial services.
• Monitor labor, supplies, equipment, and contract expenses.
• Identify cost-saving opportunities while maintaining service quality.
• Forecast expenses and provide financial reporting to executive leadership.
• Evaluate ROI for operational improvements, technology investments, and equipment purchases.

Quality Assurance & Compliance

• Implement quality control programs and retail inspection processes.
• Ensure compliance with OSHA, EPA, local health regulations, and company safety standards.
• Manage corrective action plans for service deficiencies.
• Establish sanitation and infection-prevention protocols as needed.
• Monitor compliance with sustainability and environmental initiatives.

Field Operations Support

• Partner with account managers, safety manager and Operations teams to address service needs.
• Respond to escalated facility and cleanliness issues.
• Develop communication processes to ensure rapid resolution of operational concerns.

Strategic Planning & Process Improvement

• Identify opportunities to automate and improve janitorial operations.
• Implement technology solutions for inspections, work orders, reporting, and vendor management.
• Develop KPI dashboards and performance analytics.
• Benchmark industry best practices and implement operational improvements.
• Lead change management initiatives related to service delivery and operational excellence.

Team Leadership

• Lead and develop account and area managers, and support teams.
• Establish performance goals and accountability measures.
• Foster a culture of safety, service excellence, and continuous improvement.
• Support succession planning and leadership development initiatives.

Qualifications

Required

• Bachelor's degree in Business Administration, Facilities Management, Operations Management, or related field.
• 10 years of experience in janitorial operations, facilities management, retail operations, or multi-site service management.
• 5 years of leadership experience managing large-scale, geographically dispersed operations.
• Strong financial, analytical, and project management skills.
• Knowledge of OSHA regulations, safety programs, and facility maintenance best practices.
• Proficiency with Microsoft Office applications.

Education Requirements (All)

Bachelor's Degree

Additional Information / Benefits

Critical features of this job are described under the previous headings. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description does not list all the duties of the job. You may be asked by supervisors to perform other nonessential assignments and duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

Contract Services Group, Inc. is an Equal Opportunity Employer (EOE) and strongly supports workplace diversity. All qualified applicants will be considered for employment without regard to race, sex, color, religion, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or disability. 

Información Adicional / Beneficios:

Las características críticas de este trabajo se describen en los encabezados anteriores. Pueden estar sujetos a cambios en cualquier momento por adaptaciones razonables u otras razones. Esta descripción del trabajo no enumera todos sus deberes. Es posible que los supervisores le pidan que realice otras asignaciones y deberes no esenciales. Se le evaluará en parte en función de su desempeño en las tareas enumeradas en esta descripción de trabajo.

Contract Services Group, Inc. es un empleador de igualdad de oportunidades (EOE) y apoya firmemente la diversidad en el lugar de trabajo. Todos los solicitantes calificados recibirán consideración para el empleo sin tener en cuenta la raza, el sexo, el color, la religión, la orientación sexual, la identidad de género, la expresión de género, el origen nacional, el estatus de veterano protegido o la discapacidad.