What are the responsibilities and job description for the Senior Office Assistant - Collections position at Contra Costa Water District?
Contra Costa Water District (CCWD) is an innovative leader in water management and provides employees with a fast-paced and stable work environment that encourages professional growth and development. The Mission of the Contra Costa Water District is to strategically provide a reliable supply of high-quality water at the lowest cost possible, in an environmentally responsible manner.
Our Values
Apply today and be a part of our dedicated team at Contra Costa Water District!
The application deadline is 5:00 p.m. on Friday, January 9, 2026, or the first 200 qualified applications received, whichever comes first.
For a full description of examples of duties, please visit the following link: Senior Office Assistant
For a full listing of required qualifications, please visit the following link: Senior Office Assistant
Desirable Experience: Experience in customer service or utility collections for a public agency.
PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and visit various District and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in work areas and walking between work areas are required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.
ENVIRONMENTAL ELEMENTS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
EQUAL EMPLOYMENT OPPORTUNITY
Contra Costa Water District is committed to equal employment opportunity for all employees and applicants. We prohibit discrimination based upon race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other actual or perceived status protected under federal, state, or local law. Employment decisions are based on individual qualifications and performance.
DIVERSITY, EQUITY, AND INCLUSION
One of the many CCWD goals is to pursue organizational excellence through diversity, equity, inclusivity, leadership, and professionalism. We recognize the strengths of staff creativity, innovation, problem-solving, and improved decision-making resulting from diverse perspectives, and we strive to be a culturally diverse organization that values, recognizes, and supports inclusion.
CONVICTION HISTORY
A condition of employment for all CCWD positions includes successfully passing a Department of Justice Live Scan fingerprint check and completion of the federal Employment Eligibility Verification Form I-9. Additionally, in compliance with federal law, CCWD participates in E-Verify.
DISASTER SERVICE WORKER
All CCWD employees are designated Disaster Service Workers through state and local law. As such, CCWD employees may be called upon to support the activities of CCWD during an emergency situation.
Applicants requesting reasonable accommodation during any phase of the recruitment process should contact Human Resources at 925-688-8002.
Our Values
- Safety: We provide, as a top priority, a safe and healthy work environment for our team.
- Trust: We protect the public trust with uncompromising integrity, commitment to our professional standards, full transparency, and fairness in all our business dealings.
- Responsibility: We take ownership of our results and deliver on our performance outcomes to responsibly serve our customers, our community, and our planet.
- Exceptional Service: We value our customers, act in their best interest, and take pride in delivering personalized service.
- Employee Success: We share a meaningful sense of purpose in an environment that strives to offer professional growth, diversity, inclusivity, and work-life balance.
- Teamwork: We engage in respectful, collaborative, trust-based relationships at all levels within the organization and with our business partners.
- Continuous Improvement: We continuously seek opportunities to optimize our business practices and assets by engaging the expertise of our employees and embracing innovation.
- Recognition: We reward the positive contributions of our employees at the organization, team, and individual levels.
- Communication: We strive for open, effective dialogues at all levels of the organization to ensure input is valued and considered and reasons for decisions are explained.
- Solutions-focused and a creative problem-solver.
- A motivated self-starter with strong interpersonal & customer service skills.
- Committed to continuous growth and improvement.
- Impeccably organized and effectively manages multiple priorities.
- Having the ability to support your community as part of an organization providing a vital public service.
- Overseeing the customer service-collections for retail and wholesale customers.
- Performing difficult or complex office support work, which may require the exercise of independent judgement.
- Assisting in a fast-paced environment and being the initial point of contact for collection related customers.
- Enjoying a role that is different every day, presenting new challenges and collaborating with a team of passionate customer service staff and customers.
- Knowing that your efforts will impact the customer service practices of CCWD.
- Communicating billing and account information to customers and vendors.
- Thorough understanding of Accounts Receivable, and collections practices.
- Researching, reading, and interpreting rules, policies, and procedures.
Apply today and be a part of our dedicated team at Contra Costa Water District!
The application deadline is 5:00 p.m. on Friday, January 9, 2026, or the first 200 qualified applications received, whichever comes first.
For a full description of examples of duties, please visit the following link: Senior Office Assistant
For a full listing of required qualifications, please visit the following link: Senior Office Assistant
Desirable Experience: Experience in customer service or utility collections for a public agency.
PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and visit various District and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in work areas and walking between work areas are required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.
ENVIRONMENTAL ELEMENTS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
EQUAL EMPLOYMENT OPPORTUNITY
Contra Costa Water District is committed to equal employment opportunity for all employees and applicants. We prohibit discrimination based upon race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other actual or perceived status protected under federal, state, or local law. Employment decisions are based on individual qualifications and performance.
DIVERSITY, EQUITY, AND INCLUSION
One of the many CCWD goals is to pursue organizational excellence through diversity, equity, inclusivity, leadership, and professionalism. We recognize the strengths of staff creativity, innovation, problem-solving, and improved decision-making resulting from diverse perspectives, and we strive to be a culturally diverse organization that values, recognizes, and supports inclusion.
CONVICTION HISTORY
A condition of employment for all CCWD positions includes successfully passing a Department of Justice Live Scan fingerprint check and completion of the federal Employment Eligibility Verification Form I-9. Additionally, in compliance with federal law, CCWD participates in E-Verify.
DISASTER SERVICE WORKER
All CCWD employees are designated Disaster Service Workers through state and local law. As such, CCWD employees may be called upon to support the activities of CCWD during an emergency situation.
Applicants requesting reasonable accommodation during any phase of the recruitment process should contact Human Resources at 925-688-8002.