Business Services Representative

The Position

Bargaining Unit: Local 21 - Non-Supervisory Management

Contra Costa County is recruiting to fill two (2) Business Services Representative vacancies in the Employment and Human Services Department.

Contra Costa County’s Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.

Business Services Representatives play an important role in creating partnerships with employers and helping job seekers connect with meaningful employment opportunities. In business-facing positions, it is critical to appreciate the diversity of industries across the County, as well as to understand and respond to new and emerging sectors. Employees in this position help shape workforce strategies, respond to business needs, and contribute to programs that strengthen both the local economy and the communities served by the County.

We Are Looking For Someone Who Is

• A strong communicator who builds positive relationships with employers and community partners
• Customer-service focused and committed to helping businesses and job seekers succeed
• Organized and able to manage multiple priorities and projects simultaneously
• Comfortable presenting information and promoting workforce programs and services
• Adaptable and able to work effectively in changing environments
• Analytical and able to track, interpret, and communicate workforce data
• Collaborative and effective when working with diverse stakeholders
  
  

What You Will Typically Be Responsible For

• Building and maintaining relationships with employers to understand hiring needs and workforce challenges
• Promoting workforce programs and services to businesses, community organizations, and other partners
• Coordinating recruitment activities, hiring events, workshops, and employer engagement activities
• Connecting businesses with qualified candidates and workforce resources
• Collaborating with internal staff and external partners to coordinate services and improve outcomes
• Monitoring and documenting program activities, outcomes, and performance metrics
• Providing information, presentations, and technical assistance related to workforce programs and services
  
  

A Few Reasons You Might Love This Job

• You will make a direct impact on both businesses and job seekers in the community
• The work is varied and combines relationship-building, problem-solving, outreach, and project coordination
• You will collaborate with a wide range of employers, community partners, and workforce professionals
• You will frequently be out in the community representing the Workforce Development Board at job fairs, convenings, expos, chamber events, industry events, and other community events
  
  

A few challenges you might face in this job:

• Balancing multiple projects, deadlines, and stakeholder requests simultaneously
• Responding quickly to changing workforce demands and business needs
• Managing complex partnerships that may involve multiple agencies and programs
• Tracking detailed data and documentation while maintaining high-quality customer service
• Working with diverse populations and adapting communication styles to different audiences
  
  

To read the complete job description, please visit the website: www.cccounty.us/hr .

The eligible list established from this recruitment may remain in effect for six (6) months.

Minimum Qualifications

License Required: Possession of a valid California Motor Vehicle Operator's License. Out of state valid motor vehicle operator's license will be accepted during the application process.

Education: Possession of a Bachelor's degree from an accredited college or university with a major in business, psychology, organizational management or a closely related field.

Experience: Four (4) years or its equivalent experience in job creation, job development and employer engagement, employee recruitment, talent development and retention, marketing or public relations.

Substitution

• Additional qualifying experience may be substituted for the required education on a year-for-year basis up to a maximum of two (2) years.
• One (1) additional year of qualifying experience may be substituted for the required academic majors.
  
  

Desirable Qualifications

• Experience working with employers, workforce programs, or business engagement activities
• Experience coordinating recruitment events, workshops, or outreach activities
• Strong presentation, public speaking, or facilitation skills
• Experience using databases, tracking systems, or performance reporting tools
• Knowledge of economic development programs
• Experience building partnerships with community organizations or businesses
• Bilingual skills or experience serving diverse populations
  
  

Selection Process

• Application Filing: All applicants must apply online at www.cccounty.us/hr and submit the information as indicated on the job announcement by the final filing date. A completed Supplemental Questionnaire is required at the time of applying.
• Application Evaluation: Depending on the number of applications received, an Application Evaluation Board may be arranged to evaluate and select the best-qualified candidates for invitation to the next phase of the examination.
• Training and Experience Evaluation: Consists of an evaluation of each candidate's relevant education, training and/or experience as presented on the application and supplemental questionnaire. (Weighted 100%)
  
  

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

For recruitment-specific questions, please contact Matthew Damm at matthew.damm@hrd.cccounty.us . For any technical issues, please contact the Government Jobs' applicant support team for assistance at 1 855-524-5627.