IT Support Specialist

Contour Airlines is a long-established aviation services company with diverse capabilities. At Contour Airlines, our core values are at the heart of everything that we do and every decision we make. Constant throughout all of our lines of business is a commitment to integrity and safety. Our team members consistently display an attitude of excellence and the ability to think like a customer. We recognize that there is strength in unity and work together as a team to accomplish our ambitious goals.

Contour Airlines offers

• Competitive salary
• Paid time off including vacation and sick leave
• Health, vision, and dental coverage as well as short-term/long-term disability and voluntary life insurance policies.
• Participation in our 401(k) savings plan with a Company match up to 6%.

Contour Airlines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

Contour Airlines understands that some applicants may need reasonable accommodations. Please contact the Human Resources Department at hr@flycontour.com to discuss any specific needs that you may have.

Contour's rapid growth has created exciting employment opportunities. We invite you to become part of the family.

Summary of Essential Duties:

• Provide Tier I and Tier II customer service and technical support to end-users for hardware and software.
• Diagnose and resolve PC / software / peripheral / telephone / mobile device / network issues in a timely manner.
• Respond to IT issues with a sense of urgency and facilitate communications between IT and company employees to resolve issues.
• Assist with the configuration, deployment, and ongoing support of hardware and software.
• Set up equipment and devices for users, assist users in obtaining access to systems.
• Assist with employee onboarding and offboarding in a Microsoft Azure / Active Directory / Microsoft 365 environment: create and/or manage user accounts, group membership, access to shared resources.
• Assist with managing, provisioning, and supporting VOIP telephone systems, handsets, users, and voicemail.
• Assist with managing, provisioning, and supporting mobile devices using company MDM platform.
• Manage IT support requests using company helpdesk system.
• Assist with maintaining and tracking inventory of PC and peripheral hardware.
• Assist with servers, LAN/WAN/Wireless technologies, computer repair, troubleshooting software, networks, virus protection, and more.
• Maintain knowledge bases, white papers, FAQs, and vendor documentation.
• Assist and interact with hardware and software vendors.
• Other duties as assigned by leadership.

• Be at least 18 years of age.
• Be authorized to work in the United States.
• Must understand, read, and write English.
• Possess and maintain a valid driver license and maintain a good driving record.
• High school diploma or GED equivalent required.
• An Associate degree or higher in Computer Science or related curriculum is preferred, or an equivalent combination of education and work experience that provides the knowledge and skills required of the position.
• CompTIA, Microsoft, or other relevant IT professional certifications preferred.
• Prior experience in computer science, information systems, or related field: 2 to 5 years previous experience in a professional IT work environment as a help desk technician, computer technician, or IT support specialist preferred.
• Working knowledge of managing and troubleshooting Internet connectivity, VOIP phone systems, network systems, and other office technology equipment as required.
• Proficiency in IT helpdesk software
• Able to pass a required 10-year work history review and submit to criminal background and fingerprint checks.
• Ability to work flexible hours including nights, weekends, holidays, etc. Ability to work on-call when required.
• Operational knowledge of laptop and desktop computers and Windows Operating Systems, and Microsoft 365 Suite including Teams, SharePoint, and OneDrive.
• Possess professional interpersonal skills with a positive attitude and a customer-oriented mindset.
• Possess strong leadership, organizational, and time management skills.
• Able to coordinate multiple priorities and meet deadlines.
• Able to handle interruptions and a fast-paced environment.
• Maintain strong attention to detail.
• Be self-motivated and able to motivate others.
• Excellent written and verbal communication skills delivered with tact and professionalism.
• Ability to physically stand, bend, squat, and lift equipment.
• Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.