What are the responsibilities and job description for the Office Assistant position at Continuum Services?
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Location: Canton, MI
Key Responsibilites:
Company Overview:
We’re seeking a highly organized and dependable Landscaping Office Manager to join our team. In this role, you’ll be responsible for managing daily office operations, coordinating schedules, supporting customers, and keeping communication flowing between clients and field crews. This is a fast-paced position, especially during peak season, and requires strong multitasking and customer service skills.
Location: Canton, MI
Key Responsibilites:
- Answer and manage a high volume of incoming calls (approximately 100–130 per day during peak season, April–October).
- Monitor and respond to daily emails (approximately 80–120 per day).
- Schedule estimator appointments and confirm appointments the day prior.
- Prepare and print daily itineraries for estimators.
- Schedule sprinkler service calls and provide reminder calls the day before service.
- Route calls and messages to appropriate team members.
- Follow up on estimates provided to customers.
- Send DocuSign agreements to secure project approvals.
- Submit and manage Miss Dig requests as required.
- Confirm project installation dates with customers and verify color selections.
- File and organize invoices and maintain accurate records.
- Assist with year-end organization and boxing of files.
- Perform light office cleaning and handle miscellaneous administrative tasks as needed.
Education, Experience, and Skills Requirements:
- Ability to manage high call and email volume, especially during peak season (spring–fall).
- Proficiency in Microsoft Office (Word, Excel, Outlook) and scheduling software; experience with CRM or service management software is a plus.
- Experience with DocuSign or electronic contract systems preferred.
- Basic bookkeeping knowledge (invoicing, filing, year-end organization).
- Experience handling customer follow-ups, confirmations, and service reminders.
- Landscaping, construction, or home services industry experience preferred.
- Excellent customer service and communication skills (phone and email).
Benefits/Perks
- Comprehensive benefits package including health, dental, and vision insurance.
- 401(k) retirement savings plan with company match.
- Opportunities for professional development and advancement.
Company Overview:
Continuum Services is a single-source provider with proven expertise, dependability, and scalability in four key areas: facility operations, exterior services, technical services, and environment services. Headquartered in a newly renovated office in Farmington Hills, Continuum is the go-to full-service solution for interior and exterior facility operations, maintenance, and repair. Facilities serviced by CONTINUUM have earned such prestigious accolades as the ENERGY STAR® for superior energy performance, BOMA’s Office Building of the Year® (TOBY) Award and CEL’s National Real Estate “A” List Award for Service Excellence. Helping employees develop and become highly skilled professionals who deliver best in class solutions to our clients is what we're all about - join us today!